Welcome to the Quality and Safety in Ambulatory Healthcare Management course! This comprehensive 4-week course provides you with the knowledge and skills needed to effectively manage quality and safety initiatives within ambulatory healthcare settings. This course is designed for entry-level and beginner learners with little or no background in healthcare, but who may be interested in transitioning into the field.
Quality and Safety in Ambulatory Healthcare Management
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Quality and Safety in Ambulatory Healthcare Management
This course is part of Johns Hopkins Medical Office Manager Professional Certificate
Instructors: Michelle J. Campbell
Included with 
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
9 hours to complete
3 weeks at 3 hours a week
Flexible schedule
Learn at your own pace
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Recently updated!
January 2025
Assessments
3 assignments
Taught in English
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This course is part of the Johns Hopkins Medical Office Manager Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
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There are 4 modules in this course
In this module, you will explore various quality systems in healthcare, including CMS/MIPPS, NCQA, and HEDIS. We will examine the significance of quality systems and their impact on healthcare delivery. You will gain an understanding of the role of quality measures and reporting in improving patient outcomes and organizational performance.
What's included
9 videos1 assignment
This module focuses on safety and risk management practices in ambulatory healthcare settings. You will examine strategies for identifying and managing potential risks, hazards, and adverse events. We will explore techniques for establishing proactive safety measures, such as error prevention and patient safety protocols. You will also gain insights into incident reporting and investigation procedures.
What's included
9 videos1 assignment1 discussion prompt
In this module, you will learn how to develop effective quality and safety programs in ambulatory healthcare settings. We will explore established frameworks, such as Comprehensive Unit-based Safety Programs (CUSP), and delve into methodologies for conducting root cause analyses and implementing improvement initiatives. You will learn how to engage stakeholders, define performance improvement goals, and establish processes for monitoring progress.
What's included
15 videos1 assignment
The final module of the course focuses on promoting a culture of safety within ambulatory healthcare organizations. You will gain insights into strategies for fostering a culture that prioritizes safety and encourages reporting of near-misses and errors. Additionally, we will explore performance improvement methodologies, such as identifying key performance indicators (KPIs) and implementing continuous quality improvement (CQI) practices. Lastly, you will gain an understanding of project management principles and their application in quality and safety initiatives.
What's included
10 videos1 peer review
Offered by
Recommended if you're interested in Healthcare Management
Northeastern University
University of Houston
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The State University of New York
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Frequently asked questions
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
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When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
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