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Learner Reviews & Feedback for Retail Customer Service by CVS Health
14 ratings
About the Course
The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and data entry for customer information in real simulations. You will also observe the skills within a retail community location, evaluating the types of tasks observed and shared with a group of peers. You will complete sample transactions for peer evaluation, ensuring all steps are executed and excellent customer service is provided during any transaction.
By the end of the course, you will be able to:
- Create positive interactions with customers
- De-escalate conflict with customers
- Process retail transactions in real-world situations
- Describe the different roles in retail customer service
To be successful in this course, it is recommended that you complete the first two courses in this program.
Top reviews
SE
Aug 4, 2023
Great course I love and respect people and customers, I love working hard.
DL
Jan 29, 2024
Nice course covering many aspects about Retail Customer Service.
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1 - 5 of 5 Reviews for Retail Customer Service
By Susheel E
•Aug 5, 2023
Great course I love and respect people and customers, I love working hard.
By D'Angelo L
•Jan 30, 2024
Nice course covering many aspects about Retail Customer Service.
By Ryan T A
•Dec 13, 2023
Good concise course
By Phuthego F
•Sep 28, 2024
the best
By Ryan K D
•Jul 30, 2024
Goes over good information for working in retail, but probably going to get trained if hired and not applicable to all customer service like first 2.