Who is this program for?

This program is for anyone interested in becoming a career coach or navigator. It may also be of interest to educators or human resource professionals who want to improve their ability to support people who are building skills and advancing careers.

What background knowledge is necessary?

High school diploma or GED; a passion to help people; basic computer skills and internet navigation experience; some knowledge of word processing, spreadsheets, presentations and email; typing skills

What does a career navigator do?

A career navigator forms a trusting relationship with diverse clients as they move through their career journey. They work on the case management of clients and help them prepare for jobs and careers.

Is this course completely online?

Yes, it is completely online. You can access your lectures and readings anytime and anywhere via the web or your mobile device.

Which jobs does this program prepare for?

This program prepares you for jobs in career coaching, career navigation and career counseling that may be available in a wide array of industries and sectors.

Do I need to take the courses in a specific order?

We highly recommend taking the courses in the order presented, as the content builds on information from earlier lessons.

When will I have access to the lectures and assignments?

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

What will I get if I subscribe to this Certificate?

When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Supporting Clients

Supporting Clients

Name: Supporting Clients
Rating: 4.65 (60 reviews)

This course is part of Goodwill® Career Coach and Navigator Professional Certificate

Instructor: Goodwill Academy

5,974 already enrolled

Included with

Learn more

4 modules

Gain insight into a topic and learn the fundamentals.

60 reviews

Beginner level

Recommended experience

Flexible schedule

2 weeks at 10 hours a week

Learn at your own pace

97%

Most learners liked this course

4 modules

Gain insight into a topic and learn the fundamentals.

60 reviews

Beginner level

Recommended experience

Flexible schedule

2 weeks at 10 hours a week

Learn at your own pace

97%

Most learners liked this course

Skills you'll gain

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

12 assignments¹

AI Graded see disclaimer

Taught in English

91% of learners achieved a positive career outcome

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Build your Education expertise

This course is part of the Goodwill® Career Coach and Navigator Professional Certificate

When you enroll in this course, you'll also be enrolled in this Professional Certificate.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from Goodwill Industries International

There are 4 modules in this course

To reach your goal of becoming a Career Coach or Navigator, you have learned about relationship management and human-centered career coaching in course 1 and gained skills to recruit and work with clients in course 2. This third course in the Career Coach and Navigator Professional Certificate will help you advise people as they move along their career paths; assist with job searches, interviewing, and resume creation; and set them up for success as they start their careers.

By the end of the course, you will be able to: 1. Assist people who desire to pursue a career, make a career change, or work towards career advancement. 2. Guide people in finding relevant employment opportunities that meet their needs and the labor market. 3. Assist, review, and provide feedback on developing resumes, CVs, and cover letters. 4. Help people develop interviewing skills. To be successful in this course, no prior experience with career coaching or navigation is required; but we recommend completing the first two courses in the program so you can build on the knowledge and skills from those courses here.

Module details

Depending on their circumstance, clients may seek traditional employment opportunities such as part-time or full-time work, while others may require more creative ways to earn an income. Successful coaches will listen carefully to their clients' needs and connect them to the right opportunities. In this module, you will explore various income opportunities such as entrepreneurship and working in the gig economy and learn how to provide career guidance to help clients make informed decisions about their career paths.

What's included

8 videos5 readings3 assignments4 discussion prompts

8 videosTotal 45 minutes

Crisis Counseling4 minutes
Assess Social Services Needs5 minutes
Motivational Interviewing8 minutes
Overcoming Obstacles3 minutes
Occupational Guidance6 minutes
Career Coaching7 minutes
Career Advancement5 minutes
Sustainable Income5 minutes

5 readingsTotal 75 minutes

Welcome to the Course10 minutes
Crisis Counseling Case Study20 minutes
Motivational Interviewing Example5 minutes
Career Coaching Case Study20 minutes
The Gig Economy Case Study20 minutes

3 assignmentsTotal 90 minutes

Career Navigation and Guidance Quiz30 minutes
Assessing and Addressing Basic Needs Quiz30 minutes
Providing Career Guidance Quiz30 minutes

4 discussion promptsTotal 40 minutes

How will crisis counseling strategies help you in your role?10 minutes
How can you use motivational interviewing to assess social service needs?10 minutes
How has a mentor helped you in your career?10 minutes
How can you assist clients with career advancement or entrepreneurship?10 minutes

As the job market evolves, your job search approach must evolve to meet the needs of your clients. Today, many job seekers use online job search tools to build their networks and express themselves to a wide variety of potential employers. In this module, you will learn how to help job seekers use the latest online job search tools, guide them on creating an elevator pitch and help them manage their personal brands.

What's included

11 videos4 readings3 assignments3 discussion prompts

11 videosTotal 57 minutes

Data Sources for Career Exploration4 minutes
Hiring Events4 minutes
Employer or National Job Boards5 minutes
Looking for Jobs Outside Traditional Employment3 minutes
Gathering Contacts4 minutes
Informational Interviews6 minutes
Designing and Executing a Networking Plan6 minutes
Secondary Education and GEDs5 minutes
Higher Education7 minutes
Credentialing Programs7 minutes
Workforce Development4 minutes

4 readingsTotal 65 minutes

Career Exploration5 minutes
Internships, Apprenticeships and Volunteer Positions20 minutes
Networking Events - How to Get Interviews20 minutes
Career Ladders vs. Lattices20 minutes

3 assignmentsTotal 90 minutes

Job Search Planning and Lifelong Learning Quiz30 minutes
Job Search Tools for Today Quiz30 minutes
Networking Success Quiz30 minutes

3 discussion promptsTotal 30 minutes

What job search strategies will you adopt to help your clients?10 minutes
How can you assist clients with creating questions for informational interviews?10 minutes
How would you encourage a client to become a life-long learner?10 minutes

Career Coaches and Navigators help people find jobs and move forward in their careers. People of all backgrounds and experiences, regardless of where they are in their careers, will count on you for help with interviewing, writing cover letters and resumes,and more. In this module, you will learn strategies to help clients sell their skills and experiences to potential employers.

What's included

13 videos4 readings3 assignments3 discussion prompts

13 videosTotal 61 minutes

Writing Cover Letters4 minutes
Types of Resumes4 minutes
Developing Broad-Based Resumes4 minutes
Building Work and Skill Portfolios6 minutes
Creating Personal Brands4 minutes
Social Media Presence5 minutes
Managing an Online Identity4 minutes
LinkedIn Profiles5 minutes
Researching Companies Before Interviewing5 minutes
Interview Types and Styles7 minutes
Skill- and Competency-Based Interviews5 minutes
Interview Strategies6 minutes
The Impact of Thank You2 minutes

4 readingsTotal 65 minutes

How to Write an Effective Resume20 minutes
Poor Social Media Presence Example20 minutes
Questions to Ask After an Interview5 minutes
How to Prepare for Interviews20 minutes

3 assignmentsTotal 90 minutes

Strategies for Successful Interviews Quiz30 minutes
Preparing for Success Quiz30 minutes
Personal Branding and Social Presence Quiz30 minutes

3 discussion promptsTotal 30 minutes

How can you assist the client with building a skill portfolio?10 minutes
How would you persuade the client to make changes to their social media accounts?10 minutes
What steps would you take to help a client prepare for an online interview?10 minutes

The best onboarding experiences help new employees feel welcomed and valued right away. However, people who have limited work experience or have been out of the workforce for extended periods often struggle on their first day at work for a variety of reasons. In this module, you will discover ways to help clients have a positive first day and set the stage for continued success.

What's included

14 videos5 readings3 assignments1 peer review3 discussion prompts

14 videosTotal 63 minutes

Having a Successful First Day6 minutes
Onboarding Essentials5 minutes
Obtaining Identification Documents5 minutes
Completing Tax Documents5 minutes
Contractors and Taxes4 minutes
Identifying Your Support Team5 minutes
Reaching Out to Career Navigators4 minutes
Navigating Financial Conversations5 minutes
Introduction to Employment Benefits5 minutes
If the Client Doesn’t Have a Bank Account4 minutes
Preparing for The Benefits Cliff3 minutes
Payday Loans4 minutes
Banking and Financial Resources4 minutes
Negotiation Skills and Techniques4 minutes

5 readingsTotal 75 minutes

Tax Resources20 minutes
Navigating the Benefits Cliff20 minutes
Negotiation Practice5 minutes
Building Confidence20 minutes
Congratulations!10 minutes

3 assignmentsTotal 90 minutes

Setting the Stage for Success Quiz30 minutes
Preparing for Onboarding Success Quiz30 minutes
Understanding Finances and Benefits Quiz30 minutes

1 peer reviewTotal 60 minutes

Preparing Clients for a New Career60 minutes

3 discussion promptsTotal 30 minutes

What actions have you taken to ensure a successful first day at work?10 minutes
How can you prepare for financial conversations with clients?10 minutes
How would you help a client build confidence with negotiating their salary?10 minutes