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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

4.7
stars
1,991 ratings

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews

MG

Mar 11, 2020

This course surpassed my expectation. I can not only apply what I have learned in my professional life but also can help me to improve some personal aspects, like communication with my family members.

SP

Sep 9, 2020

An absolutely wonderful course on communication skills. Its a course every professional should take as it teaches the very basics of communication that we all should incorporate and practice everyday.

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476 - 500 of 507 Reviews for Improving Communication Skills

By INALEGWU V O

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Sep 27, 2020

Apt and comprehensive!

By José M L d A

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Oct 16, 2020

Interesting week #4

By Fred S B

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Sep 15, 2022

Excellent resource

By Michael K

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Dec 23, 2022

Very informative.

By Salma k

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Apr 16, 2020

It was helpful 😊

By Rodrigo B d S

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Jun 11, 2017

Very good tips!

By Rohail R

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Oct 19, 2024

Helpful course

By ZUBAIR A

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Mar 13, 2022

Amazing Course

By KAREN N K

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Apr 19, 2020

very rewarding

By Codie J V

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Mar 24, 2020

Excellent!!

By Moazzam Z

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Oct 15, 2017

good

By Deleted A

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Apr 26, 2020

...

By Derek R

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Apr 14, 2019

OK

By Anita

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May 29, 2019

v

By abadeer n y h

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Sep 21, 2018

.

By Julie S

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Aug 11, 2020

The information presented was interesting, informative, and the instructor presented salient examples that demonstrated the topic of discussion thoroughly. However, the scope was too large and was at the expense of thoroughness. At times, the information was presented as a list of bullet points to remember but not fully absorb/understand/apply. It would be beneficial to cut some of the content and make subsections more thorough e..g, nonverbal communication. With so much information, it was difficult to identify a takeaway/theme to apply to my everyday life.

By Laura L

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Apr 24, 2020

The information was really interesting, but a little disjointed. It felt like these were bits and pieces pulled out of a bargaining and negotiations class. It wasn't a very interactive class (no exercises or papers), so honestly, I may have learned more in the same amount of time if I read the right chapters out of a bargaining and negotiations text book. It was a fine course with some interesting content, it just didn't come together as effectively as it might have.

By Jeffrey C G

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Oct 25, 2023

I wish there were some more creative assignments other than tests. However, engaging material, and I'm already thinking it through right now and making my reflections.

By Brianna W

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May 20, 2019

I wish the points were clearer. I would have benefited more from exercises on thinking critically. I don't learn from getting bad grades on quizzes.

By Andrzej S

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Jun 14, 2018

I was expecting something more for people who are working in communication area (like for examle spokesman, corporate communication or similar)

By LATHRO

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Feb 28, 2019

Great content espacially week 2 and 4. Many examples.

But deeply details about the some topic of the course will make it better

By J P G

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May 30, 2020

It gives good advice but it does not tell you how to communicate in the way to speak your mind.

By Jaroslav S

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Apr 26, 2023

One week out of four handled with what I imagined under "improving communication skills"

By Abdul B B

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May 5, 2020

The course should be easy and simple, by the way, the course is good, thank you.

By Piyathida C

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Apr 22, 2020

Useful and helpful for my career.