了解如何提升工作效率和提高质量标准，学会分析和改善服务业或制造业商务流程。主要概念包括流程分析、瓶颈、流程速率和库存量等。成功完成本课程后，您可以运用所学技能处理现实商务挑战，这也是沃顿商学院商务基础专项课程的组成部分。
运营管理概论（中文版）
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运营管理概论（中文版）
This course is part of 商务基础 (中文版) Specialization
Instructor: Christian Terwiesch
4,018 already enrolled
Included with 
Gain insight into a topic and learn the fundamentals.
4.7
(45 reviews)
12 hours to complete
3 weeks at 4 hours a week
Flexible schedule
Learn at your own pace
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
6 assignments
Taught in Chinese (Simplified)
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This course is part of the 商务基础 (中文版) Specialization
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There are 4 modules in this course
为了让您能对课程和老师有一些基本了解，我们特别制作了这个短小的概述模块！
What's included
3 videos1 reading
您将在本模块中学习如何找到过程分析的关键因素：流速（flow rate）和流程时间（flow time）；如何找到瓶颈；如何优化劳力和库存；如何处理有多个流动单元的复杂情况。本模块教学结束后，您将能将运营分解为了流程，然后改进流程使利润和效率最大化。
What's included
8 videos2 readings2 assignments
您将在本模块中学习生产力的主要构成。首先，课程将介绍生产力的学术定义，然后介绍常见阻碍生产力的因素、生产力的测量方法、效益指标、改进生产力技巧和经济价值。本模块教学结束后，您将掌握如何识别、描述和测量输入和输出之间的关系，您还将能够设计策略，减少输入和提高输出，从而提高生产率。
What's included
9 videos1 reading2 assignments
质量并不是运营管理唯一的重点，但是质量对于企业长期发展和成功至关重要。本模块将介绍运营中与质量的几个主要方面，导致缺陷的常见原因、发现质量问题以及保障可靠性和标准的常用实践方法。本模块教学结束后，您将了解缺陷可能发生的原因，并且能针对质量和稳定性提出合理的方法。
What's included
25 videos1 reading2 assignments
Instructor
Offered by
Recommended if you're interested in Business Strategy
The University of Hong Kong
University of Science and Technology of China
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