Hola

Durante el transcurso del curso, la experiencia ha sido maravillosa, ya que no pensaba que existiera un curso como este en la Universidad. Quizás algo que fue un poco difícil, fue el manejo del tiempo en algunas actividades que requerían algo de investigación y lectura; pero en general fue una gran herramienta de aprendizaje en todo sentido.

La experiencia de tener diferentes maestros que nos enseñan de manera curiosa y simple cada una de las situaciones que nos pueden suceder es también muy interesante, ya que no sabes como se va a trabajar con ellos. Pero se nota la preparación y entusiasmo con el que fue expuesto cada uno de los temas.

Me alegró mucho conocer las diferentes herramientas virtuales que pueden servir para estudiar, eso fue un aporte maravilloso, a parte de saber como era nuestro aprendizaje según varios autores. El manejo de Qwiklabs fue algo muy innovador.

Lo que le recomiendo a los estudiantes o profesionistas que tomen este curso es que es muy interesante e interactiva, a parte de clara y precisa.

Muchas gracias por este curso, de verdad se les agradece :)

The course seems to provide a good foundation for individuals who want to start a career in IT technical support.

Comprehensive content: The course is comprehensive, covering various IT topics including computing hardware, the Internet, software, problem-solving skills, and customer service.

Clear objectives: The course clearly states the objectives you will achieve by the end of the course, which helps guide students and understand what they can expect from the course.

Interactive: The course appears to include practice activities such as assembling a computer from scratch and installing an operating system, enabling students to apply theoretical concepts in practice.

Focus on practical skills: The course emphasizes developing skills such as understanding how the Internet works, how to create applications, problem-solving methodologies, and customer communication skills, making it useful for students who want to enter the field of technical support.

Future Orientation: The course is a good introduction to future courses in the programme.

"Thank you, Google!" The moment I realize when I completed Coursera, I feel accomplished the sufficient knowledge to be an IT Support Specialist for a company. So far, the learning experiences were incredibly "awesome". Moreover, each and every video has been a stepping stone for this course. Certainly, I am glad to be a part of this learning platform. Eventually, I am thankful for each and every instructor throughout the program has explained the modules explicitly and clearly to the learners.

The interesting part of the program was the questions with multiple choice answers and working with Virtual Machines. This section really made me recollect the concepts and motivated me to think more about the important factors. Though I pursue a degree in computer application, due to the long year gap in tech, I felt a bit struggle in each week's sessions.

But I promise myself to be a good problem solver for any issues I would face not only in my IT career but also in my personal life. Thank you once again for your valuable resources. 😊

My success in learning has changed drastically. I take great pride in where I am now considering where I started. Learning is different for everyone, and it’s our own job to figure out how to make it work for ourselves. Coursera Learning in a Changing World has brought on a number of positive learning experiences. The knowledge I have gained and theory I have completed through assessments and in class discussions and tasks has broadened my understanding of learning. It is evident through this text that the theoretical perspectives focused on the IT support fundamentals have had a place in the process of my learning journey throughout this course. Whether this learning has been learning a new skill for an assessment or pursuing new milestones , it was very important to me. This method of Coursera easy learning opened my mind and took my attention accurately to get to the point, this experience is encouraging me to continue learning more and more to build my own knowledge within these online learning.

Thank you so much!

Raed Allo

For the last few weeks I have learnt a lot about technology even thou I have grown up with tech most of my life but thanks to Coursera I have learnt a lot more about the tech I use everyday and now I have a better understanding and more confidence to help people with tech problems as I am the tech guy in my family.

During this program I have learnt a lot about tech I already know and tech I didn't know for example binary,I find it fascinating how the computer and other devices talk and knowing that it a completely different language and knowing.

Throughout this program I have also had some struggles like trying to remember all the technical terms to the abbreviations and trying to remember what all of them do but I know I will be able to understand it and I do know that I already know a lot about the Tech I use today and how to handle the next issue I may encounter on just having to install software.

I am looking forward to taking the next course in IT support Professional Certificate

Thank you Coursera and classmates

This course was very informative but at the same time it was constructed in a way for those who have not had any prior IT education to understand and follow. The videos were a perfect medium as far as not being to long and dry, or too short and overloaded with esoteric IT jargon. The instructors clearly knew their material and were able to make a clear and concise delivery in the videos. The course also had a great pace. While there is a deadline set to complete each module, they are set far apart enough for someone to go back and re-watch and review. Finally, the quiz's, tests, and assessments were not overwhelming. They are just difficult enough to make sure that those who are or have taken this course have to put in the effort to pass, but not so much that someone has to significantly alter their study and life balance. This course is great for all who want to get started with a career in IT who have little to no experience in the field and those who do not have the means or scheduling ability to take in class courses.

Through this course i learn more than i know before , i learnt more things about assembly computer like example i know that you have to discharge about what can do something no good about electrical but i don't know before a that i can have something like bracelet which can help you about discharge . About about operation system too took some skills that i don't have before .About networking too i took some skill about IPV6 and IPV4 and through Binary learnt more things. The most interesting choice you have learned in this course is how workspaces (qwiklabs) are well designed for a workspace or learning space, it's not that I've ever seen but how it works I appreciate especially in the last course Trooblshooting I learned a lot about documentation beforehand, or how to behave with the customer or the person in front of you or the one to whom you want to render a service in the field of IT support. .I appraciate everything and i will review my schedule and take the next course in the IT Support Professional Certificate .

The course is good to cover people at the very entry level, I found I knew much of the course material having built & repaired pc`s for years, however I did find the qwiklabs involving Linux useful as my Linux experience was limited due to having no interest in it for myself

The only feedback I would give to the course and warning to other users is, in the qwiklabs sections you are required to use Windows remote desktop which is not a feature you get on Windows home edition, you only get it as part of Windows pro edition, which obviously leaves most people with Windows home edition with a real problem

I had to connect a spare hard drive and install Windows 10 pro to be able to complete the qwiklabs, most people doing this course would not have spare hardware and know how to do this at short notice

The remote desktop sections should be done using something like Teamviewer that anyone can download or at least some kind of notice in the description that you require a computer with Windows pro edtion installed

The education provided was awesome and well delivered by actual people working in the field. I like the fact that the videos were not too lengthy and all the test were quite reasonable. Taking the IT support fundamentals is a good place to start if you are just starting your IT career because it gives you a broad perspective of the various areas of IT. This course also whets your appetite for more.

Got a few suggestions though. (1) There should be a replay button on each video after watching. Some people learn better by repetition. (2) I would have preferred more practice sessions too but I understand this is just a part of the IT support courses. (3) I was expecting to see a list of the next possible Courses as a continuation of the IT support training or recommendation of courses for those who prefer to go on a different trajectory of IT fields. I am hoping someone reads my recommendation to implement them. Thank you Google for putting this course together. I learned a lot.

The beauty of this course to me has been that when someone says "study IT," the field has become so vast that one needs to know where to begin. I feel like this course was like a "Getting Started" document that we find all over the technical world - "here are the basics you need to know to install (or build) and begin using this product." As a result of Technical Support Fundamentals, I now have pages & pages of raw notes from taking the course that I have compiled into a Google Doc. I have also taken advantage of Chat GPT along the way and in my raw note dump down to "have conversations" with the AI for deeper dives into many things that were just covered quickly, and learning other things as a result to connect dots and give me a hunger for learning more. I feel that the Google-Coursera online education collaborative partnership is an excellent one - I've seen ads for these for over a year now, and I'm glad I took the time to start and finish this one. Onward!

The Technical Support Fundamentals class has far exceeded my expectations. The use of Qwiklabs to perform remote IT support functions is brilliant. I was really excited to formally learn about PuTTY and RDP and actually be able to put them to use in this course. I've already made an IT Support toolbox on my PC.

From my past experience in manufacturing and technical support, I found the troubleshooting and customer service content to be extremely insightful, providing thoughtful yet concise guidance. I will definitely be revisiting these sections until it becomes second nature and customer service greatness is achieved. In addition, the networking section helped meld all the bits and pieces I've learned over the years by providing a solid foundation of knowledge.

This course has been a blast, and I am really excited about taking the next as I work to earn my IT Support Professional Certificate. Thanks to everyone who clearly worked so hard to create this content.

The course lectures, quizzes, assignments and practicals were excellent! It was an amazing learning experience by Google and Coursera! I received good response for queries put forth by me. The discussion forums allowed me to express and discuss the lectures with my classmates so that I felt like I was a part of a group and enjoyed learning with my classmates! The course was well paced and allowed me to develop my thinking and understanding about Information Technology. It filled the gaps I had in my knowledge about Information Technology and increased my confidence a lot! The importance of soft-skills in Information Technology was also explained in depth and made me understand the role of communication not just in Information Technology but in every other area of life as well! I would like to thank everyone who contributed towards this amazing learning experience and wish you all the very best for all your future endeavors!

Best Regards, Pooja Savant.

This course has been fantastic so far and truly proved to go beyond my initial expectations, particularly with how engaging it has been. The videos offer a much-needed break from the monotonous reading of text I am familiar with in other courses and being able to look at a real person and listen to them is an entirely different way to learn that will benefit people of various learning styles. The material is really interesting and to the point, while covering a variety of topics in the field. I especially enjoyed this last Module in Week 6 where we dove into some of the finer points of actually landing a job through resume building and interview prep. This is ultimately what myself and I suspect most of the other students are looking for by taking this course so I found this section to be extremely helpful. I wish I had finished this part before my interview last week! I'm very much looking forward to continuing on to the next course. Can't wait!

Overall I feel this was a great introduction to the fundamentals of IT. I personally have quite a bit of knowledge growing up tinkering with computers and software and have grown up to become my family and friends on-call IT support, and in some occasions even helping out at work. Having this experience made me cringe a bit at first, since it was very basic stuff that I've grown to take for granted. However, I decided to take a step back and view it from the perspective of someone like my mom who has little to no knowledge of computers and other IT subjects. This made me see the value of the course, and allowed me to push through that initial few weeks. What surprised me is how much I learned myself from the networking and software troubleshooting subjects. This opened my eyes and got me even more excited about entering the world of IT Support. Great job! and great way to end the course with some resume and interview tips and guidance!

Which statement is true about the Internet and the World Wide Web?The Internet is the World Wide Web.The World Wide Web is the only way to access the Internet.The Internet is a way to access the World Wide Web.The World Wide Web is a way to access the Internet.

This question under Networking has 3 answers that I believe to be wrong and the one I chose was labeled wrong.

1 The first states the internet is the www. This is false

2. The second states that you can access the internet through the WWW. The opposite is true and what I chose. WWW is info. Internet is the network

3. The last states the internet is the only way to access the www which is false because you can use Email or messaging. Maybe this was the answer that was supposed to be true but in essence it isn't. perhaps I am confused but this wasn't how the program explains these concepts. Could I get some instruction on what i may be seeing wrong?

I am giving Google Technical Support Fundamentals a 5-star review because it is an excellent course that provides a comprehensive overview of the fundamentals of IT support. The course is well-organized and easy to follow, and the instructors are knowledgeable and engaging. I learned a lot about the different aspects of IT support, such as troubleshooting, networking, and security. I also learned how to build customer empathy and how to deal with difficult customers.

I would highly recommend this course to anyone who is interested in a career in IT support. It is a great way to learn the basics of IT support and to get started on your journey to becoming an IT support specialist.

Overall, I am very happy with Google Technical Support Fundamentals. It is an excellent course that has helped me to learn a lot about IT support. I would highly recommend it to anyone who is interested in a career in this field.

Durante este curso, lo más interesante que aprendí fue la solución de problemas sistemática y las técnicas para diagnosticar y resolver problemas técnicos de manera eficiente. Encontré particularmente fascinante cómo cada paso en el proceso de solución de problemas puede llevarnos a identificar la causa raíz y a aplicar soluciones efectivas. Hubo momentos en los que tuve dificultades, especialmente al entender algunos conceptos avanzados de redes y protocolos de comunicación. Sin embargo, con paciencia y práctica, logré superar esos desafíos. Estoy deseando realizar el próximo curso del Certificado Profesional en Asistencia de TI. Estoy emocionado por seguir ampliando mis conocimientos y habilidades en este campo, y por la oportunidad de aplicar lo aprendido para ayudar a otros con sus problemas técnicos. Compartir estas experiencias con mis compañeros de clase ha sido muy enriquecedor y motivador.

I rediscovered the IT world, I was able to improve values and acquired new skills in the way of analyzing the problem, giving treatment, and above all it reminded me and helped me to understand that the IT world is vast, we don't know everything but that with commitment we arrive at the objectives. Without forgetting that it is not enough to be an excellent professional in the field, but above all you need to know how to take care of, care for the client as new work will come.

Redescobri o mundo da TI, pude melhorar valores e adquiri novas qualodades na forma de analisar o prblema, dar tratamento, bem como acima de tudo lembrou-me e ajudou-me a entender que o mundo da TI é vasto, nao sabemos tudo mas que com empenho chegamos aos objectivos. Sem esquecer que não basta ser um excelente profissional no campo, mas acima de tudo precisa saber cuida, tratar do cliente pois dai advirão os novos trabalhos.

Hi, My name is Nihal Ingale.I just graduated from a bachelorate degree in computer science and it seems that whoever graduates in this particular degree is suppose to be a good programmer but I am not that good, I even dont't know about the industries which programming should be consider to learn which can help me in tech industries but the one thing I know is computer support trobleshouting. I have been doing this since I got my first PC which was back early 2008 since then I came across some problems about using PC.By searching online and doing stuff on my own I was able to fix some problem and create new problems. Its kind of fun to discover such tech problem and thats why I thought that I start from somthing small like some tech support and that's when I cam across this course which thought me some old some new things and some of the content just jog my memories back when I was fixxing things.

I recently completed the Google Technical Support Fundamentals Certificate, a comprehensive program covering key IT support topics. The course delved into computer hardware, binary, software, networking, operating systems, customer support, interview preparation, and troubleshooting. The modules provided a solid foundation in computer hardware, binary systems, software applications, networking protocols, operating systems, customer service skills, interview readiness, and effective troubleshooting techniques. The course structure was engaging, with interactive labs, quizzes, and assessments reinforcing learning. Instructors were knowledgeable and presented complex concepts clearly. The emphasis on practical skills like troubleshooting and customer support was particularly valuable. The course's focus on real-world applications and job readiness made it a practical and relevant learning experience.

I took this course twice. The first time I scored a 99% and moved on to the bits and bytes of computer networking. Once in the class, I realized that although these courses are self paced, I did not give myself the time I needed to really learn and absorb the knowledge. So I actually went back and took the fundamentals certification all over again. Now again, moving onto the bits and bytes of computer networking with a stronger foundation. These certs are good for entry level and remedial education for veteran techs. The proverbial 'they' did a great job putting these courses together ... hitting a lot of wickets that are missed in other venues such as skillsoft's A+ Net+ & Sec+ where you learn facts often entirely devoid of the contextual knowledge of how to apply what you are memorizing. To each their own, but if you are looking to have a cert series you will actually use ... look no further! ;)

In this course, I learned the importance of technology and also the basis of technology. The importance of a device called a computer became clear to me more than ever. We have always experienced changes in our lives with the advancement of technology. Cell phones, tablets, computers are only part of what we see. But behind these there are a series of processing systems that take many years to learn. Computer has two parts called hardware and software. Hardware, such as monitors, keyboards, speakers, etc., are tangible components of computer software programs, files and data. We need an operating system to process software.There are many of them, but the most widely used ones are Windows, Linux, and Mac. One of the important sections we read in this chapter was Network and Web, where we got the basic information. At the end, we checked the troubleshooting method in case of customer reference

This course is prepared by Google for those who want to grab a career in the I.T. Support field. I am levelling my ways to complete the course and be able to jump up on my skills and find a new place in the field of I.T. I hope and am sure that completion of this course will open all the ways I have been dreaming of for the last 20 years.

So, I am taking this course for a better future, after all, I deserve something better than what I am doing right now. This course was mostly about the fundamentals of I.T. and it covers those areas very well. I.T. is a waste field it cannot be completed within weeks of learning but Google and its support team have gathered a lot of information in these classes. The videos are very informative as well as the readings. My assumption and taking of the course is all about future of I.T. for me, my family and the world as a whole.

I am a student of the BA in Computer Science Information Systems from King Khalid University and I have a passion for learning from the most wonderful Corsia application in computer science as well as technical support and project management And also electronic commerce and many others and many, but I am a student and I do not have much money to learn on the very beautiful Corsia site. Please accept my scholarship for the educational course to learn a lot in computer science from However, I pay because I do not have work and I do not have a material income and also I do not have the ability to pay the expenses of the course that I want to learn more and more in computer science and in conclusion I want To thank you for the more than wonderful application of the many followers and subscribers, and also for granting him certificates from large universities ..

It is amazing to see how fast I can quickly learn about the basic fundamental in IT Support Professional Certificate course. I am really thrilled, that what seems like a magic in computer system was simplified through this course in a way that boost my confidence. Without mincing words, I can take the many skills I acquired such as; computer architecture, networking, trouble shooting, documentation and customer service to the next level.

Definitely, the knowledge and the skills created a new career path for me. I found the course very interesting and hope to build on it. My goal for this course is to stay on top of the latest information technology, and use it to help solve problems as they evolve. My greatest passion is to help users do the unthinkable.

Thank you for giving me the privilege to be a part of the winning team. I am proud of my Certificate!!!