This course is very informative and it gives the average person if you have computer skills or not the basic skills to get started in the IT world as long as you have the passion to learn.

Enjoyed this course overview of the fundamental skills in IT support. The course instructors are from all walks of life with unique stories to share. Looking forward to my first job in IT.

This course is great if you have no idea what to expect as IT support. However there is so much more to learn so I recommend taking the other courses as well this just covers the basics

I thought it was super informative and the knowledge was easy to digest. I loved the diversity of instructors and the practice tests to keep me on my toes. I'm excited for the next course.

The information provided with sublinkreadings and the videos are easy to understand and set by step processes.

I have learned more than I thought I could. I hope to learn more from google.

Thank you to Google, course instructors, Coursera, DOST-Caraga for offering and sponsoring the course respectively. I learned a lot from the course. It was a very good learning experience.

It's a start, Its not an accredited course also its not $40-60K either.

Its a starting point, if your interest and you want a taste of IT to see if this is for you this is where you start.

Amazingly detailed cover all the IT information that you need to know. Good for people who flash start in IT field and also good for restore their knowledge back who already in this field.

Great introductory course that really sets the foundation of what is to come and be expected of an IT Support Professional. I'll be recommending this to as many people as I can. Thank you.

Great course. I enjoyed learning technical fundamentals. The lecturers were very informative and healful. They were encouraging and supportive.

The course is eye opening and substantiative.

I am very satisfy from this course and gain lot of knowledge.Thanks to all instructor which provide this valuable content for student.I am more forward to take part 2 from same instructor.

Muy buen curso, muy bien explicado para las personas como yo que no tienen muchos conocimientos sobre computadoras y sistemas. realmente comienza de cero y al terminarlo se ve el progreso.

It's a great course to start with. It covers all the basics one could need to persue his or her IT support career. Despite it could be taken as to deal with day to day basic tech problems.

Very nice and informative course. I Honestly may not remember Every detailed that I heard or I've seen But I know myself that I got most of the point that they teached and discuss.

thankyou

This first course served to introduce us to the IT Support universe. From these fundamentals, we will continue to learn the knowledge required to successfully perform IT support functions.

I like the teaching method of course and course material is of high qaulity.videos give very detailed explanation.It will be better if we can access lecture details in personal pdf format.

The instructions for Linux users could be a little bit better - however the courses overall are brilliant at turning beginners into IT proficient individuals looking to work at a helpdesk.

very helpful, the only part of the course i didn't like was the virtual computer assembly, had i not done it before i would have been confused, it was also difficult to tell what was what.

Very enjoyable refresher course. Great to revisit some forgotten items. I highly recommend this course to N00bz and veteran g33ks alike. It was far better than I has originally suspected.

Just like the title says the course is all about fundamentals of technical support. It covers all things from the basics so it's very good for anyone who wants to start in the field of IT.

Great course. It provides all the basics for a layperson. This course should be included in all undergraduate courses in any university, be it engineering, science, medicine, biology, etc.

The process was easy to follow, informative and quick to finish. The practice quizzes kept me engaged but I do feel there should be more in video question to help retain more information.

This course is all about fundamentals. Every topics came with good examples and the exams were pretty fun too. Most important of all I never got bored in this course. This was a fun ride.

Awesome course, I think it's extremely well structured and fun, I learned a lot! It took me 8 days to complete the course studying about 6 hours a day. I took plenty notes on each lesson.

Very helpful course for any experienced user as well for beginner in IT. The section of customer services is great, I

learned things that I didn't know. Thanks Coursera, great material!!