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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,568 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

GM

Aug 18, 2023

A great dive into things that were only in my periphery and now I have a broader understanding of certain technology and ideas and how I might pursue and look into them further. Great beginner course.

JB

Aug 3, 2020

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

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4526 - 4550 of 10,000 Reviews for Technical Support Fundamentals

By Thalyta C

Apr 30, 2022

In this course, you'll be introduced to the world of IT by passionate professionals. It's fascinating and very well structured. Thanks for this opportunity.

By Bright K

Apr 8, 2022

This is a great course. As promised, it teaches all the fundamentals of IT. Not just that, the concepts are clearly expalined, thus very easy to understand.

By da m

Mar 21, 2022

This is a good start for anyone wanting to start understanding the world of technology as we are being shaped by its presence as in...the internet of things

By Abdelrahman E

Feb 8, 2022

This course is useful if your complete beginner in the field and useful if you are not a beginner it is good opportunity to refresh your basic information.

By Alemu M

Jan 15, 2022

All instructors participated are youngsters and very energetic that makes the course so attractive. Thank you so much to all instructors and Google IT team.

By Mahmudul H

Dec 1, 2021

Wow I learned a lot. Now I'm more acknowledge about how to handle fixing, customer service or even attending a new IT interview. Thanks Google and Coursera.

By Akanubong E I

Jul 22, 2021

This course is really amazing and a nice introduction to the IT support. It is really fascinating and I cant wait to dive into technical part of the course.

By Tarik Z

May 17, 2021

great course offered by google, it helped me a lot to learn about IT support skills, and how to solve problems. again thank you google for this great course

By J P

May 4, 2021

i like course google is doing , cheaper than going through bootcamp that cost about $20,000 . Thanks for google and coursera for making possible to learn IT

By Adeyemi S A

Apr 29, 2021

It was an interesting lecture, from the google staff and i really learn and refresh my memory again.

Thank you for providing this in depth knowledge for me..

By Jemmy R

Apr 4, 2021

Must take the course if you are planning to change career or to learn as well. Google and coursera is revolutionizing how school system. I love this course.

By Hamilson M

Jan 9, 2021

The Course is great and easy to follow for those that are interested in pursuing a career for the first time in IT in general not just for IT Support roles.

By Jacob Y

Jan 3, 2021

This was an excellent overview of all of the fundamentals of tech support!! I highly recommend it for anyone who is considering going into the field of IT.

By Darelle G

Dec 13, 2020

This course in very inviting, since it feeds you with new technological information, a lot to grasp but it'll be surely worth it once you get to that point.

By Hassan M

Dec 5, 2020

Brilliant introductory course to IT. It will equip you with a broad overview of IT technology with the knowledge of where and what to practice to master it.

By JAMES M B

Oct 22, 2020

i wish this could continue for us students in Tanzania and if possible a door for work could be a great thing for us thank you or my tutor God bless you all

By haksoft c l

Oct 11, 2020

I am humbled by the way you teach online. Very short and precise but to the point. Well structured and very Helpful. Kudos to the team behind this training.

By Ricardo B

Sep 13, 2020

A nice refresher for those with basic knowledge of IT Support or Computers in general, but also a great introduction for someone with no previous knowledge.

By Justin B

Sep 4, 2020

Most of this knowledge was second nature to me entering this course. However, I can approve that it is an amazing first step into the complexity that is IT.

By Milind M J

Sep 3, 2020

I mean its nice to learn somthing basic as well to have solid foundation of knowlege that you're going to take. So this course is so basic still informative

By Dorde J

Sep 1, 2020

Amazing IT Support Intro Course by Google. I would strongly recommend you to take this basic course to learn more about IT and Computers. Thank you, Google.

By Enrique M

Aug 8, 2020

Great course! But wish there was some guidance as to what the next steps should be. Like suggestions for next class to take etc. Otherwise, great course!

By Beverly W

Jul 28, 2020

Great course, instructors are excellent and speak clear so that you understand the first time. The only thing I would ask for improving on is the qwicklabs.

By Shamshad M S

Jun 14, 2020

I am already working in the IT field for the last 9 years. But this course gave me more information. The way they present ideas and information really good.

By Moises C

Jun 5, 2020

This course will give you a solid foundation and introduction to the world of IT. If you're interested in technology, this is definitely the course for you!