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Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
1,322 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

HS

Sep 3, 2022

Very Interactive course, guides you at every point and thus helps in better learning experience. The assignments also help to refresh the course and also tests the application of learning to the full.

TP

Dec 19, 2023

This course is very valuable to start with Salesforce. It also provides the foundational of sales like procedures in sales, some terms. Believe me, you should choose this course for your next career.

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201 - 225 of 271 Reviews for Sales and CRM Overview

By Francis S

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Feb 20, 2022

A little less reading a little more demo and videos would've made this module perfect.

By Santhosh T

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Sep 15, 2021

Can improve on giving some additional tasks to get a hands-on experience with the tool

By OLUWATIMILEHIN D

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Aug 25, 2023

This course provided me with a structure as to how to go about learning salesforce.

By V B

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Dec 1, 2021

Good introduction to all things CRM with emphasis on Salesforce and how it works.

By Christy B

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Sep 24, 2024

Easy to understand navigate course, some courses have repetitive information.

By Dishebh P

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Oct 15, 2023

rating it as 4 as there was a lack of practical knowldedge in the module

By Hamza M

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Nov 21, 2024

Very helpful course for people who are new to the CRM and sales filed.

By Adama N

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Dec 3, 2024

Je suis tres contente les explications sont clair et je m’y vois bien

By Clemens M

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Jul 21, 2023

Was one long ad for Salesforce, but still a lot of great information.

By Pravin U

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Dec 10, 2021

Course content was very helpful to understand CRM and salesforce.

By Toney D

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Jul 25, 2022

There needs to be more clarification on the Verify Button.

By Marva H

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Jun 7, 2022

Somethings where easier said than done, but i learned alot

By Dharmesh T R

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Dec 2, 2021

The course is very detailed and have the quality material.

By Sorine M

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Sep 25, 2024

Très instructif et bien pour comprendre les enjeux du CRM

By carissa l

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Oct 30, 2024

Good Information, good for beginners, good practice labs

By Meghana M

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Aug 9, 2022

Thank you for the wonderful Experience of Salesforce.

By Lyza L

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Jul 9, 2023

Ran into issues with verifying my first badge

By Mahmoud M M E

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Jul 14, 2021

Course is good but too much repeated info...

By Nsemeke A

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Dec 14, 2023

The course opened my eyes to great tools.

By Agnes L

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Dec 21, 2021

overal ok, problems with plug in links.

By PRAVEEN K

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Dec 29, 2021

enjoyed learning in trailhead and here

By MATAMBA M A I V

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Feb 19, 2024

Très bon cours simple et compréhensif

By Nataly L

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May 21, 2023

Easy to follow and understand.

By Oluwapelumi A

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Dec 8, 2023

It was enlightening

By Amulya M

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Dec 17, 2022

REALLY INFORMATIVE