On this course, Technical Support Fundamentals, you will find yourself very comfortable thanks to the teachers videos and explanations on a wide array of topics involved in IT support industry. For those that are already familiar it will be reassuring and your will learn quite a few tricks for sure and learn from good advice on the field. For those new to the field, it will become for sure the stepping stone for courses to follow. Thanks!

This has been a very good experience of re-introducing me to the PC. I took some classes at DeVry, years ago, when MS-Dos was "king" and was intimidated by the the experience and didn't continue. I thought that I wasn't as smart as everyone else appeared to be. The upside to this approach is that you're sharing the experience with other ENTRY level folks, and the internet allows you to be more candid than you would be in the classroom.

The Technical Support Fundamentals have really great information, and the videos have been really amazing not only at their explications but also visuals (which are a must for me). Love that we are able to read the transcriptions at the same time as the video is running and not having to wait until its done, this helps me to take notes more accurate. English is not my primary language and it has been easy for me to understand them fully.

Journey with Coursera for technical support fundamentals has been awesome. i got very basic knowledge about every bit of computer entailing architecture, layout, binary language, networking, operating systems and trouble shooting. i m very thankful to google and coursera for this oppurtunity given to me. i would love to learn more, practice and recommend to other people. indeed Coursera is best learning platform for students outside US.

Overall, great course. Having previous knowledge from programming for many years, I completed this course fast. I'll be honest, the Networking portion threw me for a loop, wasn't expecting a history lesson! But after a few attempts I managed to pass it. Easy course, had no issues, I don't recommend you complete this on a slow network because the VM Desktop portions take between 5-10 min to load, but that all just comes down to patience.

Google designed a great course for those interested in pursuing a career in Technology. I was motivated by the course instructors and their passion for their position in Google and for technology. Each of the instructors were well spoken, they threw in a little humor and their subject matter knowledge was very impressive.

I will continue my pursuit of a Technology Career through more Google courses and look forward to being challenged.

The entire course was an amazing learning experience. It's designed to teach you basic skills in IT, no prior knowledge or technical skills needed, only passion and willing to learn and to practice. The course is aimed to teach you basic so you need to learn and investigate further if you would like to have a career in this field. I strongly recommend this course not only for you career path but for daily life as well. Happy learning :)

As a rather nontech person, I learned so much about technology. I entered as just a refresher while recovering from surgery. I am glad I did. For me, it was challenging and informative. There is plenty of extra reading material and resources to get a better grasp on the lessons if need be. The instructors were all great. I am not sure what I will do with this newfound knowledge but I am so glad I took the journey. I highly recommend it!

Excellent course. Having spent over 30 years in support at various levels, I can vouch for this training. Many courses leave out the most important piece, which is customer interaction. Bad interaction might leave an unhappy customer/client even if a problem is resovled quickly and efficiently. A good interaction can overcome even bad resolutions and when coupld with a positive resolution typically makes a customer extremely happy.

Hello, this course is great for those who start and want to know what an it support career is like, it covers fundamental and new things that helped me understand some things that I did not know with the previous experience I have in the field with practical modules and with remote virtual computers that's great. I thank you gentlemen from Google and Corusera for this opportunity that you give us to learn more and be updated. Thanks !!

I really enjoy this course and it help refresh my memory as I went to ITT Tech for Network System Administration then it closed/shut down just after the first quarter. I was in the Troubleshooting area in the course and that's all she wrote. But taking this course, brought all those classes back to mind and finally accomplishing it is a relief. Pursing more certificates in the near future. Again, I really enjoyed the course. Thank you.

This course is a great first step into tech field. You follow a crawl walk run style of learning. Starting with watching a lot of videos with enthusiastic instructors, learning the names of computer components and what they do, what software is needed to make them work. Then into more in depth subjects remotely accessing other computers and networks to work on machines, trouble shooting problems, updating, adding or removing software.

This course was an excellent introduction to the world of Information Technology. It gave a brief history of the computer technology, the internet, and its applications (and how they evolved into today's advanced devices). It also gave an introduction to the basic components of a computer and their functions, networking, and coding. Overall it was a wonderful stepping stone into the more advanced and technical courses that will follow.

I had not even considered changing the course of my career until I took this course. I now have a new fire and enthusiasm I haven't had in years, and am excited to deep dive into technology as a new chapter in my life. I have already had a career with the U.S. Army, and planned on continuing to do what I did in uniform in the civilian sector. I may be competing with much younger people, but I do believe I will be very happy doing this.

I think the average was great, I just couldn't understand one of the answers in one Troubleshooting Customer service content. It said "kindly tell the user she/he will need to wait until next day", for me, I don't think that is a correct approach if the user is actually working from home, cause there is always one way or another to get a live verification, specially if the company doesn't require it has to be via corporative software

This was a excellent course that teaches the building blocks and fundamentals of IT. it’s very informative easy to learn. I appreciate the learning style the questions are clear and concise. They make it extremely convenient to study. It’s amazing because you can just save the full transcribed text with a click of a button and you can always revisit the course material and retake test as you need thank you so much Google & Coursera.

The most interesting was learning the differences between the good-scenario and the not-so-good scenario. How the different wordy makes a huge difference when you talking to the client. How you have to be careful when you talking to them and making sure you are able to help them with the issues. The part I struggled with was learning the network. Yes, I'm looking forward to the next course in the IT Support Professional Certificate.

This course went by quickly for me since I work in IT and already have work experience. Everything was pretty familiar, but there were some really good supplemental information from the lectures. Everyone can learn a thing or two whether they've had a technical background or not. It's pretty clear and easy to understand and there are tons of good tips given out. Quizzes are pretty easy and reinforce your learning through the lessons.

Very helpful course in guiding you through the basics of computer science and customer support. I grew up around computers and never had problems using software, but this course takes you right through the very basics of software, hardware and networking, including all the terms that you might have heard of before and might have a vague idea of without being able to define them. It starts at the right level to fill in all the gaps.

My profession is carpentry, I form-up the deck of bridges that you walk or drive over. I have always been interested in working with computer's. When heard about this program, I thought it would be a good way to start. The course was very informative. I liked the fact that if I wasn't understanding something. that I could back and review the module. Once I was confident, I could go back to where I left off and keep on learning.

I enjoyed learning the technical aspects of IT, such as hardware, software and networking, as well as the nontechnical aspects, such as the flow of logic to use to efficiently solve IT issues. I would absolutely recommend this course to those seeking their first foray into the world of IT. The knowledge as well as personal stories from actual Google employees will help you determine if a career in IT is something you want to pursue.

I love this course! This course is for people on a novice level of tech support. It was challenging. It gives you resources and scenarios. The qwiklabs were awesome. I finally understood 128 64 32 16 8 4 2, its a time to add them which you will learn in the course and its fun. The great thing is that they provide text in the lessons so read or listen at your own pace. Enjoy the course, be sure to maintain interest, it benefits you.

Starting out, I thought to myself, what did I get into. However, through the daily readings, videos, labs, forums, and support through live chat I was able to successfully learn the fundamentals for technical support and receive my certificate.

I am very pleased with this accomplishment that was made possible through Coursera and Google.

Great idea for people wanting to learn more, update their skills or start on a new career path.

I really enjoyed this course. It was brief, but very informative, and that is exactly what you want today in this fast-paced life. All the information is very valuable, especially videos about customer service. Before this course, I was not really interested in IT, but now after finishing this course, I am thinking of continuing learning and expanding my IT knowledge. Thank you for all the hard work setting up this course. Regards

Great information packed program, The Linux software is the only place that I really felt lost. I have no background in technology. So the Microsoft point and click, is the most familiar for myself. Also, I am not sure that the interview content is important in the entry round of IT, however I can speak only for myself. I am nowhere near ready for any kind of job interview at this point from the information that I have obtained.