I enjoyed this introductory course. It was a prelude and basis for a lot of fundamentals in IT. Coming from some knowledge in IT it was great to get a refresher on these topics and begin the practicing of the fundamentals again. It is suited for beginners and does a nice job in keeping you motivated to continue and to learn more if you truly have a passion for IT. Highly recommend.

Great course, the way this video learning was setup and produced made it easy to follow what the instructors were talking about. The instructors themselves were very personable and knew how to get the information across in a way that was easy to understand. I love the ability to go back and rewatch or re read information from earlier modules.. I'm looking forward to the next module

This course is perfect for learning everything you need to know concerning the foundation of modern computing and the technical support role. It was interesting to hear about the history and evolution of our use of the computer. I feel like I have a solid understanding of the basic key concepts that go into IT support. I really enjoyed it and I am excited to start the next course.

Hello!

i'm param, i really very happy to complete this course successfuly and thankful to Google team, who are make this course very intresting and very knowledgeable for learners. It's very helpful and very informative also. My journey with this course is very greatful and enjoyable. I much like the part of assembly the own computer. That was very good stuff for me.

Thanks again!!

The information was truly a basic introduction to technical support fundamentals. It is always good to review, refresh and reflect on objectives before starting a new assignment or task. The different perspectives on technical support was helpful and inclusive of the different opportunities. I would like to take a moment to thank the team at Google and contributors for program.

technical support fundamentals- may be named with some broader aspect like computer support fundamentals! just fun bcoz personally i learned a lot of new things that i never came across i work with all the times and i don't even know how it works under hoods. not just from technical perspective but of course from computer tech perspective. very engaging stuffs and easy to follow.

Really good course. It was all refresher for me but I liked that the course tied together and reminded me of all I have learned over the years and in some of my time in college. I do not have a degree and for financial reasons am not able to go back to college for the foreseeable future. This course. and the IT Professional Certification Program as a whole is very valuable to me.

Very well designed course. I already knew a lot of it, but I feel that it was presented in a way that I wanted to listen even to the things I already understood, and in a few instances I ended up learning that I didn't understand as much as I thought. I really appreciated the opportunity and the challenges, I definitely feel more confident about the idea of Technical Support now.

This course is the very beginning of the IT Support journey. I was introduced to the instructors that taught the rest of the specialization and learned about each part of what an IT Support Specialist will do. The modules are informative and concise. They provide an overview of everything that you'll learn throughout the duration of the Google IT Support Professional Certificate.

I can only describe this wonderful and great journey. I was surprised by the huge amount of information that I absorbed in this course. I thank Google for giving me this opportunity in order to obtain this knowledge. I also thank all the professors who were at the level in terms of knowledge, education and study. Simply can be described in one word. One is that it's a great trip

I really appreciate how little this course assumes about its participants and how much they show that people from diverse backgrounds can get into this field. It is incredibly encouraging to find something like this that has depth without having to spend the amount of time and money required to get a full-on degree for those of us who are in a position where that isn't feasible.

This course, which I studied, is very useful for developing my knowledge of the basics of information technology. It added new and important things to my information. It opened a door for me to expand my field of work and develop my studies in this vital field. I would like to continue taking advanced training courses in the Information Technology Support Specialist Certificate.

This course gives you an easy to follow instructions, comprehensive and relevant lesson content, and objectives. This course is engaging and immersive for someone who has been away from the field for a while or new to the field. It gives you the building blocks for a career in IT. The troubleshooting course skills are transferable to just about any other customer-centric career.

I've worked and studied in IT and can say this course does cover the fundamentals for supporting in IT. I would recommend this course as a good start / eye opener to the world of IT support and to get your foot in. As for someone who is in this world, it is a good refresher course and had elements that I did that play around with before as well so I learned a little bit as well.

This first of five course has been one of the best refreshers for the IT Field for me. I have knowledge of the field and am knowledgeable of how it works, but this course was a great review and update on things that I didn't know had changed and grow. I am excited to get through the next four courses and have the certification to really see what the Technical Field has to offer.

La finalización del curso de Technical Support Fundamentals es una logro valioso para cualquier persona interesada en la resolución de problemas técnicos y el soporte al cliente. El curso proporciona una base sólida en las habilidades y conocimientos necesarios para el soporte técnico, incluyendo la comprensión de sistemas operativos, redes, seguridad y resolución de problemas.

This was an amazing and fun course. The videos are so detailed and helpful in learning. It's incredibly interesting and very easy to move along. The fact you can work at your own pace is incredibly important druing this day and age where we are all so busy with life things. Thank you Google for providing this wonderful opportunity to learn about the different facets of IT.

Throughout my career I knew I had gaps in my understanding of computers and software and this always made me feel like I was missing something. This course did so much to fill those in those gaps, and did it in a clear and concise manner. Taking this course made me feel good about myself for FINALLY learning this! Thank you so much! And thank you to your excellent instructors!

Great course for someone who is interested in IT or technology in general. Also a great refresher course for someone who is already with the IT job like myself. I do not have an IT background as an education but being an IT Support ore than 10 years. The course has helped me understand some of the fundamentals that I did not know. There was great 'aha!' moments throughout!

While I took this course as knowing very little about computers, I didn't realize I knew more about IT than I thought. I think this course is very well put together to teach beginners about IT and computers. I specifically learned more about binaries and what happens "under the hood". It was an enjoyable experience and I can't wait to expand my knowledge into the IT industry.

I think this was a great Overview and beginning to learning about these topics. I liked how there were videos and also text available to read, but that they required active listening, otherwise you wouldn't understand something and you had to watch the videos to complete a section, even if you felt like you knew it. I learned a few things I was not aware of in a few sections.

organized full of information I like the way of explaining the content with lectures of 2 to 6 minute long you gave the student best experience in a short time full of knowledge with practical way of learning you cant even get board with it I encourage all the people to take it soooo helpful and add a lot to my skills many many many thanks to all instructors in this course.

The course is vital to my further career in IT. The knowledge foundation of Technical support fundamentals puts a real-life outlook into everything which makes the learning easier to follow. The discussion forum is a great place to post questions from the modules, videos, and to actively engaged. Most important to get to know your fellows "virtual classmates".

Many thanks

It was a pleasure to go through this Technical Support Fundamentals Course. All the presenters were very enthusiastic about their job and about IT. They explained everything so that even a non-native speaker could understand it properly. However I am not a technical person, I liked to see what's inside the machine, and how layers are added up. Thank you for all your effort!

All of the instructors were very straightforward in a humanly way. I do not know if they were trained as instructors, but I, currently studying in Education field, definitely acknowledge their teaching skills. Their tones, word choices and gestures were very positive. Course syllabus was also well designed. At no point have i felt overwhelmed or bored. Great course overall!