Thank a lot to Coursera and google for offering a mind-blowing course and amazing course material for me. I thank Cindy Quach for the wonderful classes and presentations, it really didn't make me feel that I was learning online course but as in-class learning. 😉😉😉

This was the best course I've taken in a while the instructor was well educated about the topic and explained the topics very well.

And thanks for the financial aid support you guys are really helping students like me through this financial aid thank you very much...

This course is fanominal! I have overtasked myself this semester. I am working on my BBA in Management and adding Google IT support specialist to it has become too much. I have completed the first two modules in the five module course. I hope and pray to finish.

This module helps students get a rough idea on how to troubleshoot issues in Windows and Linux operating systems. Most of the course content is managed with detailed explanations and challenging quiz and graded tests. You need to pay attention to pass those tests.

This course is fabulous. I love the fact that you are given the basics to get going. I do suggest anyone taking this course to make sure you read the supplementals as this is the meat and potatoes to getting ahead. Thank you for making this a Great Experience.

This was a great course. The OS is where most interaction occurs. Learning about the different commands between Linux and Windows Powershell was great! I was inspired to set my system up for dual boot to allow me to practice and become familiar with the commands.

This was an amazing course!!!! I have learned so much and accomplished more than I ever thought. The beauty of this program is it has taken me, an absolute IT novice and provided me with skills that I never dreamed possible!!!! I fell like a true Power User!!!

I loved how this coarse filled in gaps in my knowledge base. I struggled with Linux due to my lack of exposure. and it works so differently than Windows PowerShell. However, the number of new tools I found that will help are nearly limitless. Thank you so much!

Excellent course, densely-packed with essential information for an IT career or any field that relies on computer technology. Challenging labs at the end of Week 6 provide actual troubleshooting practice! Thank you to everyone involved in producing this course.

this course is extensive . i really learnt a lot as an IT support Technician , best part about it is the practical assignments that lets you test your knowledge of what you learnt and and you get to at least have a glimpse of what an IT support technician does

Amazing course! Cindy was great at explaining everything and the knowledge taken from this course will definitely prove useful even in my everyday life! The final two assessments were great to exercise our troubleshooting and problem-solving skills! Great job!

This certificate is new of its kind in that it presents a completely unique approach to introduce those who seek an IT career to the IT field and teaches you the content in a way that you don’t any prerequisites to be able to understand and grasp the content.

I really enjoyed this course. It helped me familiarize with the different operating systems in a way that goes beyond the basics. I feel that I have a well rounded understanding of the important ins and outs of these systems that will be helpful in IT roles.

I felt like smaller labs could be implemented throughout this. It would help to go along with these either during or after the instructor is doing or has done it. But the labs themselves were seriously painful to get through and often did not grade properly.

This certificate course has been very challenging for me. I mean that in the best sense. I've hit metaphorical walls, gotten through them, only to find another to overcome. I truly recommend this for anyone that has decided that they have the WILL to learn.

This course was very interesting and hard but I've learned a lot. I loved the process of login in into virtual machines and completing the tasks. The most difficult was the final Linux virtual machine, so i was so happy when i completed the task and passed!

setting aside the lab about installing vlc through powershell which was really bad and pointless this course was fantastic I learned alot about the command line in both linux and windows and I've learned alot of information about premissions and logging.

I am very happy to finish this module. the Instructor is very helpfull. I am appreciative of her patience with me. This last lab has made me realize and understand how important it is to keep my notes. This is college for real, only online. Great Teaching.

I really enjoyed this part of the course because I was introduced to "a new operating system - Linux" which I never tried before I enrolled on the course. Also, it has made me more comfortable in using the command line interface both in Windows and Linux.

Great course about Windows and Linux on a much deeper level, than I suspected. I learned quite a few things about processes and logging and had to think hard quite a lot of times. Really recommended. Try to WORK through it, not "Blitz through to finish"

This course is excellent! It shows that have to be persistent to complete it and you have to iron out all of the bugs to really get a grasp on what needs to be done. And you will have to use your own judgment at times to figure out what needs to be done.

Great course, very informative. Solid fundamentals and plenty of complimentary reads that add up to give you a very comprehensive view on OSes and what is expected from an IT support person to resolve most common issues that might come up on daily basis.

I was so intimidated by this class initially but I loved it. It was well explained and I loved the support I received from everyone in customer service and how they would encourage me to excel. Thank you so much! I cannot wait to complete my certificate.

Great course. I learned about Windows and Linux OS configuration, updates and package resources. I learned how to modify file permissions. The course covered devices and drivers. It explained processes, process management and tools to monitor processes.

This was a great introductory course for learning the basics of the OS's provided in this course. I'd like a bit more practice using both linux commands and powershell cmndlts in real world IT situations but I'm very happy with the information provided.