This course really is foundational. The instructors are awesome, the labs are relevant and they all work! I have gained so much knowledge just from this course. I can't wait to further this knowledge.

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

You were such a hit. Thanks for this course and the next five more! On behalf of our entire organization, thanks again for taking the Conference to a whole new level of education and professionalism!!

Very accessible and entry level. Can breeze through it in a day if you already know the material and don't feel OCD about skimming or taking notes you can simply skip to the chase and knock out the tests. As far as material goes, it's decent, but the transcripts are filled with typos which makes it difficult for someone new to the information to pick up accurately if they don't know the jargon. Many of the tests which require moving things around in a browser window are buggy or extremely poorly designed. The multiple choice and peer reviewed tests are decent.

I would recommend spending hours completing your course if your are currently unemployed and have the time to spare time to learn a new skill to improve your career, its precise, easy and informative.

Thank you very much for this amazing course, I learned a lot and I am very excited to start a career and to apply what I have learned. Thank you very much to all the lecturers and thank you to Google.

It was great learning with all the mentors and I learned lots of new things and also get to know about the experiences of the mentors themselves. Also, I am looking forward to continuing this journey.

This course is excellent for those who would like to learn the basics of IT and would like to broaden their knowledge. I enjoyed seeing videos from multiple instructors who actually work in the field.

Amazing introductory course, well structured and well presented with exercises and hands on labs. If you're looking to learn the fundamentals of computing, this is a great place to start your journey.

This was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

This course was a friendly and educational start to the certificate, I will recommend this to anyone either looking to develop skills in IT or if they just want to gather more skills for personal use.

Still a great refresher to me and listed in a comprehensive manner which I am thankful for even though I knew some or even a lot of these fundamentals already in a distant and previous life of mine...

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am excite to start the next course!

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

This is an amazing course for both a complete NOOB and self taught geek like myself. If you're thinking about taking this course I HIGHLY recommend it and PROMISE you'll learn something very valuable.

I enjoy this course and highly recommend it to students with now prior experience in the IT area. I also recommend this course to students who are returning to the IT area and need a freshener course.

Very good overview that was quite informative. I appreciate the format of the course with the videos, quizes, discussion and assignments. I look forward to the next courses and completing the program.

excellent, the content contemplates fundamental concepts in many areas, allowing participants to have a clear and general view of the world of it support regardless of prior knowledge. Congratulations

This was an excellent course even for a novice in IT. The only thing that I would add is a glossary of terms so that they could be readily accessed during the course-----so many terms, so little time.

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

El curso te permite iniciar en el mundo de el soporte TI al ofrecerte las herramientas y conocimientos esenciales que colocan las bases para trabajar como profesional del soporte TI. Gracias excelente

Qwiklabs suck big time, look what I just got in my mail:

"Hello Constantine,Let me introduce myself, I am Priyanka at Qwiklabs and I am in charge of your happiness.

Priyanka from Qwiklabs"

Not only their systems are not working and choose to ignore all those people complaining, their support staff are rude too.

So much for "Technical Support Fundamentals", ah, the irony!

Preview of the course:

This is an apple, apple is a fruit. For everything else, you can check it out at the next Supplemental Reading for apple.

So we learned about the apple in the last section, now we learn about apple juice. We put the apple into a grinder to make juice. Details are in the next supplement reading.