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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,350 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SD

May 15, 2020

I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!

GS

May 3, 2020

Still a great refresher to me and listed in a comprehensive manner which I am thankful for even though I knew some or even a lot of these fundamentals already in a distant and previous life of mine...

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5026 - 5050 of 10,000 Reviews for Technical Support Fundamentals

By Morgan F

Sep 24, 2018

I learned a lot throughout this course. I am so happy I was lucky enough to receive the scholarship that I did. Can not wait to progress farther!!

By Sameer J

Mar 24, 2018

I'm writing this three weeks post completing this course, & I can surely say this is a perfect course for someone who is starting a career with IT

By Charla K

Mar 21, 2018

I had a great time learning about tech support fundamentals. This course taught about IT processes I already knew. Definitely a great refresher.

By Steven S

Mar 18, 2018

The fundamentals are the important parts of any learning process. Course 1 was a great refresher and I learned some things I had not known before.

By Jonathan P

Feb 25, 2018

This was an excellent introduction to the Fundamentals of IT Support. One of the best I have seen either through a Trade School or online course.

By Mark R

May 16, 2024

Brilliant introduction to the world of IT. Really enjoyed the learning experience and kept me engaged. Looking forward to continuing the course.

By Dennis R I

Aug 15, 2023

This was a really great course and easy to follow and understand. Everything was explained in a way that I was able to follow without any issues.

By Darlington N

Jun 20, 2023

The course is indeed well packaged, it has rich content that builds a solid foundation for entry level. The facilitators were equally very good.

By Tony W

Mar 21, 2023

Excellent instruction, engaging instructors, and spot-on content . I highly recommend this course to anyone looking to become an IT Professional.

By Carlos G

Jan 2, 2023

Foi um curso muito interessante parra que eu pudesse ter uma ideia do que se trata do mundo da tecnologia. Muito proveitoso em todos os aspectos.

By Rhoda O F

Nov 23, 2022

Great resource and learning. Thank you Thank you NPower Canada Google and for this great opportunity. I look forward to joining Google very soon.

By Anthony M

Oct 18, 2022

I love the videos. They were informative and great to watch. Although much of the information is a refresher I learned a few new things as well.

By Shivani K

Oct 18, 2022

i like this course and i am so appreciate it is so amazing and i like it ,it was very simple language and not bored ,i love this course very much

By Mark B

Oct 5, 2022

this course was designed and has succeded in presenting the information in a way that anyone with wnylevel of computer literacy could understand

By Amrik K

Sep 30, 2022

learned Troubleshooting, Customer Service, Networking, Operating Systems, Software, System Administration, Security and it include hands-on labs.

By Ruben C

Aug 21, 2022

Thank you very much for all the effort and making this possible. Its a great tool for improving skills and be better for myself and my customers.

By Mary K

Jun 15, 2022

I really enjoyed this course. The video lectures are engaging. I especially love the labs. It is helpful to play with the skills we are learning.

By Aline N

Jun 13, 2022

Exellent course especially beginners. I have gained basic knowledge , I m looking forward to explore more and get the skills needed in IT field.

By Matt D

Jun 12, 2022

Great introduction / review of the basics of IT and the Support role. The course is well paced and the user space was clear and easy to navigate.

By Nakeva C

May 20, 2022

The course had interesting video content, supportive reading, the ability to listen/watch/read, and touched all the points of any learning style.

By Shuvam M

Apr 12, 2022

Very enthusiastic and very helpful! Loved this course and also recommend it to everyone out there. So much information and a brilliant topic. :)

By Victor

Sep 12, 2021

excellent IT Course I am happy to say that some topics I knew such as building a computer but learning about binary language was very interesting

By Tanveer a

Aug 30, 2021

I am from Pakistan and with the Aid scholarship of Coursera, I am able to learn from Coursera and Happy to enroll in Computer. Thank you coursera

By Yolanda R S

Aug 21, 2021

I really enjoyed the course. Thank you for providing an option for those of us interested in learning, but without the resources to get a degree.

By Pilar M

Aug 16, 2021

This course offers great content for an Intro position in IT. I greatly encourage people to take this course to learn the basics of the IT world.