Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,478 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

VM

Oct 23, 2020

I would recommend spending hours completing your course if your are currently unemployed and have the time to spare time to learn a new skill to improve your career, its precise, easy and informative.

ER

Sep 17, 2022

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

Filter by:

8901 - 8925 of 10,000 Reviews for Technical Support Fundamentals

By Michael R

Aug 12, 2019

Awesome. i have learned alot so far about technology and cant wait to continue in this course.

By Benjamin S

Aug 10, 2019

Awesome introduction! Thanks to all the Google employees that have made this course possible!

By Jacob S

Dec 5, 2018

Very fun and engaging! Learned a lot of new stuff and look forward to the rest of the courses.

By Živa Š

May 28, 2018

This course is perfect for begginers. Even for those who have no prior knowledge of computers.

By Edwin R P

Mar 29, 2018

Basics excellently presented. Vital knowledge for the tech geek or prospective new IT person.

By Alon C

Mar 26, 2018

That was Awesome I learned the History of computers and how they work, I already feel smarter!

By TK W

Mar 13, 2018

Great introduction to the certificate. I'm excited to see where the curriculum goes from here.

By Jorge R

Mar 4, 2018

This is a great overview of the roll of IT Support, clear and concise.

Keep up the good work!!!

By Zachary H

Feb 19, 2018

Very good introductory course for anyone wanting to invest time in the world of computer tech.

By Boyi M A

Feb 15, 2018

I highly recommend this course for anyone looking for an entry point into IT. Good job Google.

By DEN W

Feb 9, 2018

Great course, I would recommend take this course as you move along to be Google IT specialist.

By Sk R B M

Feb 2, 2018

Excellent course for beginners, i will definitely recommend for beginners to take this course.

By ABDIHAKIM a

Jan 28, 2024

I have learnt alot, from zero to able understand how computer works and executes its programs

By S B

Jan 9, 2024

I love this course. I learned so many new things about computer hardware and software. Thanks

By Ifeanyichukwu C

Nov 28, 2023

This course was an eye opener and knowledge enriching platform for my technical skill growth.

By Samuel D

Oct 31, 2023

the course is so resourceful, with lots of real-life scenarios. Thank you google and Coursera

By Dai M

Aug 30, 2023

Im happy to have found the fundamental course very easy to follow. Im ready for the next ones

By MUHAMMAD J H

Aug 22, 2023

Incredible & valuable content for learners to get started with Technical Support Fundamentals

By emmanuel k

Aug 21, 2023

great tutors with good communication skills, they explain and make things easy to understand.

By Michael C

Aug 10, 2023

So far I feel like it is one of the most comprehensive college-level courses I've ever taken.

By Ramon S

Aug 9, 2023

Great Course!!!

Anyone could understands this Fundamentals, no matter how much knows about IT.

By Jamil B

Aug 6, 2023

I like it all de information

and the hard

work of the team help me too learn about

it support

By Muhammad W

Jul 25, 2023

The experience was awesome, I learned much new things and specially customer service dealing.

By Javier G E

Jul 13, 2023

A solid class with a huge amount of useful basic information. Happy Google put this together.

By Kawther S

Jul 4, 2023

very informative, but need to add more descriptive information about hardware and networking.