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Learner Reviews & Feedback for Customer Service in the Age of Generative AI by University of Virginia Darden School Foundation
20 ratings
About the Course
The Customer Service in the Age of Generative AI course provides you with the essential knowledge to use Generative AI to build and develop chatbots for customer engagement and customer support. In this course, you will learn how personalized chatbots are impactful and essential for customers and how the continuous need to evaluate and enhance chatbots to meet customer expectations and needs effectively. In this course, you will ,learn how chatbots can be leveraged to provide more targeted and customized messages to deliver more relevant and engaging information, support, and service to customers. This course is ideal for marketing professionals seeking to develop and enhance customer service and marketing using chatbots and Generative AI.
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1 - 4 of 4 Reviews for Customer Service in the Age of Generative AI
By GEORGE R M
•Aug 15, 2024
one of the best courses i study
By SALMAH S B S A S S B S A
•Jul 30, 2024
شكرا
By Olumide O O
•Jan 2, 2025
Great Course no doubt ; highly intuitive. Highly engaging really!
By Francisco M
•Apr 17, 2024
Question number 3 on the assessment did not have an answer, so no matter what I responded to, I still ended up with 80%, which for me is unacceptable.