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Learner Reviews & Feedback for Introduction to Operations Management by University of Pennsylvania

4.5
stars
2,861 ratings

About the Course

This comprehensive course delves into operations management and process improvement principles and techniques, providing you with the knowledge and skills necessary to identify and eliminate inefficiencies in your organization. You will gain a solid foundation in operations management by analyzing key concepts such as cost-quality trade-offs, the efficiency frontier, and system inhibitors. Get ready to delve into process analysis, where you'll identify and analyze steps in a process, implementing changes for enhanced outcomes. With practical exercises, including creating process flow diagrams and capacity calculations, you'll strengthen your analytical skills firsthand. Experience the power of optimizing flow within operations as you uncover waste sources and design efficient processes for maximum output, reduced costs, and heightened customer satisfaction. An in-depth exploration of Little's Law will equip you to make informed decisions on capacity planning and process improvements, optimizing inventory levels, reducing lead times, and enhancing supply chain coordination. Additionally, you'll learn to effectively manage variability, laying the groundwork for consistent and exceptional quality standards. Statistical analysis, problem-solving methodologies, and real-time information utilization will empower you to tackle issues, find root causes, and foster continuous improvement. Throughout the course, the focus remains on driving improvements and achieving excellence. Analyze, improve, and reimagine how work gets done, armed with the necessary tools and frameworks to enhance work processes across diverse industries. Join this course to analyze, improve, and reimagine how work gets done and to acquire the necessary tools and knowledge to make meaningful improvements in your organization's operations....

Top reviews

AA

Jun 24, 2020

I feel there were not enough examples for the problems sets. It took me longer than normal to solve them. Especially when the teacher made a small change to how it's supposed to be solved.

KR

Aug 24, 2020

Great Instruction by Prof Christian - very lucid and with real world examples. Learning a business skill is mostly learning observation.. Now I know what to observe when looking for productivity!

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526 - 550 of 658 Reviews for Introduction to Operations Management

By Tara A

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Aug 11, 2016

Great content but more examples would be helpful

By Rodney S

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Feb 9, 2021

Very Informational and quite challenging.

By Mihir S

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Apr 17, 2020

good course with lots of problem solving

By Alessandro D P

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Nov 5, 2017

Quite tough course but very interesting.

By Haoran L

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Feb 2, 2020

A little bit too hard to understands

By Amber D S

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May 20, 2018

Good course for operational analysis

By Yuwei Y

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Dec 29, 2017

I feel it is a challenging course.

By Geethanjali

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Feb 12, 2016

A good introduction to Operations!

By Karolis K

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Apr 6, 2018

great, but need more material

By sujeet b

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Sep 23, 2019

Smartly covered all topics.

By Carola A Y C

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Jul 8, 2020

Is good , but so difficult

By 朱彦缙

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Apr 12, 2016

It's very useful for me.

By Vadim L

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Jan 28, 2017

English could be better

By MAMENGUI M D f

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Mar 30, 2023

Very relevant training

By Fatima E D

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Jun 20, 2016

tough but good course!

By Durga D

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Dec 20, 2022

its good for skills

By Indu K R

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Dec 8, 2025

Great experience

By Aman

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Jun 7, 2020

Volume too soft.

By Premchander S

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Apr 8, 2019

GOOD EXPERIENCE

By Ann J

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Oct 3, 2016

Good course :)

By kouamé c a k

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May 28, 2020

riche et fun

By RAVI K

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Jan 2, 2026

Informative

By Prasad M

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Apr 8, 2018

Good Course

By Vikram S

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Mar 30, 2018

Very good.