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Learner Reviews & Feedback for Introduction to Technical Support by IBM

4.8

stars

894 ratings

About the Course

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical support professionals use. You will hear from industry insiders about how you can develop a customer support mindset and how to talk with customers and solve their problems. You will gain insights into performance evaluation, career paths, and the industry-recognized certifications that can propel your technical support career forward. You'll then gain a comprehensive understanding of support tools and support channels and how they streamline issue resolution. You will also learn about the importance of Service-Level Agreements (SLAs) and how they contribute to delivering exceptional support experiences. Next you will explore ticketing systems, a fundamental component of modern technical support. You'll learn about their features, benefits, and the lifecycle of a ticket or a support issue. Moreover, you'll immerse yourself in tech support methodologies, frameworks, and the art of effective documentation. The course wraps up with a project that provides you with the opportunity to use a ticketing system hands-on and simulate the work that IT Support Specialists and Helpdesk Technician’s perform....

Top reviews

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If you want, you can do that simple!! This is convenient for busy people trying to learn more at their own time so far, great decision!!

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Provided an insight into tech support and described how through this course a learner can branch out to other IT fields as per their liking and ability.

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201 - 225 of 228 Reviews for Introduction to Technical Support

By Kurt R

•

Aug 27, 2024

The ServiceNow Project had a problem that I couldn't get resolved because their Helpdesk and Chat system are terrible. Other then that the course was very good.

By thato l

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May 9, 2023

Everything was easy to grasp and understand, and much of the stuff learned corresponded with the work I do currently, so it made my job so much easier to do.

By Elizabeth A R

•

Apr 14, 2023

This is a great course that's brilliantly laid out and I recommend completing it if you want to start a career in IT.

By Ahmed E

•

Aug 9, 2023

A great introduction to the field, and the most valuable is the practicality of the approach.

By Adnan N

•

Aug 9, 2022

A very good course for gaining all the brief knowlegde about "What is Technial Support " .

By Mike D

•

May 28, 2024

Some problems with modules questions that would not respond otherwise okay to go.

By Margarita K

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Nov 16, 2023

Sometimes it feels like a lot of repeating information and needs more structure.

By Raja S

•

Jan 21, 2023

The course

was really

helpful

and informative

content

about

tech support

By Angel K

•

Aug 22, 2024

Great Info! May need a bit of modernizing, but that may just be me

By Survival M

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May 22, 2024

But after completion of this course, no guarantee to get job

By ABHIRUP G

•

Jan 13, 2023

Its kinda boring but very informative and useful.

By Will L

•

Feb 2, 2024

Good short course got what I wanted from it.

By Rayn G

•

Jul 8, 2023

Amazing experience and highly interactive

By Andrew F

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Feb 2, 2023

Basic, but informative and foundational.

By Sherwin W

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May 21, 2024

It's basic but it's a good review!

By Tyler L

•

Sep 27, 2022

Helpful with ticketing systems

By Amadeus S

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Feb 13, 2023

It taught I learned

By Juzar D

•

Jul 7, 2024

great course

By Amin H

•

Jan 15, 2023

Raccomandato

By Hadi N

•

May 14, 2023

Was great!

By BATHULA P K

•

Jul 9, 2024

GOOD

By Vincent O

•

Aug 31, 2022

By Faaizah S

•

Sep 2, 2024

There was some trouble with the Hands On Modules. Some of the instructions were not updated.

By Ana J

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Sep 21, 2024

So many technical issues, things not working, not enough help to get it resolved in a timely manner.

By noman j

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Jan 12, 2023

there should be more practical work included in this course