This course is packed with relevant skills every IT support technician needs to succeed in their career. It exposes you to areas you never thought were part of your role as a specialist.

It's exactly what I looked for. Perfect clarifying of the difficult things, good balance in the capaсity of the presented information as for the first step in IT. My respect for the team

It's an excellent course for someone who wants to understand the fundamentals of IT support and start a new career in IT. You'll reach customer skills, networking, Troubleshooting etc..

If you are transitioning to the tech industry and confused on where to start from, this is definitely resourceful. It is pretty basic and quite impactful. Thank you for this opportunity.

It was good, there was some tiny details that were out of date but over all that won't change that this is a great course and quite literally a fundamental in getting a foot in the door.

I really enjoyed the course and it set a great foundation for me to have a basic understanding of the other aspects of technology and will help me better understand the next few courses.

I appreciated learning the history of how malware (and antimalware) developed. I had heard many of the news stories from a high-level view but did not have a nuanced understanding of it.

to be honest this is one of the best online course I have taken so far! very much to the point - this course really takes you to the point to kick start as in an IT career. Thank you all

A great course for beginners in IT . It shows how the google is at providing knowledge through courses.

Now i am a fan of google courses and i will walk through their most of the courses.

This course has really added to my knowledge in IT Technical support but I learnt a totally new things under the customer service relationship. Am happy to be identified with this course

This module was amazing because the real Googlers gave very concise and clear lecture of basics of computer and network. I'm really excited to take the rest of the modules in the course!

Very easy to understand. I have tried many times to learn by myself but something about this content made me finally stick with it! I am looking forward to what my future will bring now.

Love the fact this course covers so many aspects , and keeps it interesting by having new faces for each lesson. Easy to follow , short and precise information makes it easier to learn !

Great introduction to this certificate. Learned lots in the process. Most of my computing knowledge is self-taught so it was nice to have a the fundamental basics taught more formally.

I learned a great deal in this course. Please review the Quicklabs instructions especially for LINUX and connecting to the VM. The connection instructions seem like they are outdated.

This course was a great overview of the IT world. I enjoyed the assessments where I was able to login to the VM and complete tasks. The instructor videos for each week were helpful too.

Really enjoyed learning the the Fundamentals. Some of the material I already know. It was nice seeing how broad the area is. Looking forward to the remaining courses in this certificate.

An excellent fundamentals primer for those new to customer service and IT technical support. For those already in the industry, it's a good refresher of concepts we use on a daily basis.

Instructors are very knowledgeable and keep the class interesting. The illustrations they use are very easy to comprehend which help when it comes to explaining difficult subjects in IT.

It was an amazing and fun learning process, I really liked how every concepts ware taught. I strongly recommend this to anyone seeking knowledge or going to start career as support team.

This course was a great start in learning the fundamentals needed in IT. It kept me engaged and it was the most enjoyable course that I've ever had the privilege to take. Excellent work!

The course was very informative. I learned new terms and implemented some of the skills while studying and will be implementing the skills in my day to day IT Support Specialist career.

This course was AMAZING. It taught me the fundamentals of troubleshooting, how a computer operates internally, the history of computers, and all of the endless uses of technology today.

wow, It is the great way to introduce IT and I highly appreciate their hardwork to make it possible for learners like me, and yes everything is great from googlers to content to method.

I highly recommend this course. I enjoyed it very much and the explanations were all great! All the videos are also made short whih helps keep the focus throughout the studying process