It was easy to follow along and the labs they have you do as well is very helpful in learning, especially for someone who is a beginner in the field.

Great introductory class. Lots of videos, not a lot of interactive activities. But if you retain information well, this course is a great experience.

I enjoyed the journey thus far. I really added so much knowledge to what I already know about IT Support roles. Thank you Google for the opportunity!

It was very fantastic excrement for me to be part of google learning community. Very nice. I leaned many things and i wish to be part of google team.

Great subjects and learnings of Technical Support Fundamentals. Wonderful starting point here someone can see if this is what they want to do or not.

I learned a lot in a short amount of time. The videos were informative, and kept me interested. The tests were fair... and the labs were challenging.

It was really fun. And quick. I really enjoyed it.

The best part was the up to date content. The tutorials online are really old compared to this one.

For beginners, this is very ambitious but comprehensive introduction to Technical Support Fundamentals by Google employees who actually do that work.

Good overview of Tech support and IT fundamentals. Pay attention since everything else in the Google Certification bundle will build on this course.

Technical Fundamentals couldn't be better than this ! - in simple words . Special thanks to google team who simply the complex scenario at each step.

Very easy to understanding and the format is built extremely well. It is as clear and concise as it gets for the basic fundamentals in IT work goes.

Excellent course, I learned a lot of theory and practical stuff I didn't know as a computer science Student, and I look forward to the next content.

This course was so wonderful i have learn on troubleshooting and dealing with clients or customers on toubleshooting and ticketing on device issues

I definitely learned a lot and although I'm a "techie" by nature, this course specialization has opened my eyes to going forward to a career change!

I really enjoy this course. The instructors speak clearly with perfect talking pace making it easy for me to follow as a non-native english speaker.

Really awesome course to purse. I loved it and loved all the instructors, how they explain is really outstanding. A must try course for Tech Lovers.

Great introduction to IT and customer service in general. They teach you all the basics and you can really grasp where the IT support world starts!

Amazing and informative course. I'm glad I finished it and got interesting information. Thank you to the team that created amazing courses like this

I understand so much from this course and in simple terms

challenges are bound to be present but I overcame them with the help of concise examples.

I think it is a good introduction. It gives a general overview of the it field and lets them know what there in for if they continue into this field

This course thought me the fundamentals of Technical support and further introduced me to all that is needed to become a professional in IT support.

An amazing and memorable journey. Thanks Coursera for this splendid opportunity to study, platform and Financial Aid. Thanks Google for this course.

Very informative and helpful in understanding all that the world of IT involves. Also, thank you to everyone that took their time to help make this.

Good coverage of everything i need to know in order to get started. It isn't everything and requires self learning but that is what IT is all about.

I found the course very helpful for someone that had basic computer knowledge. Now I feel more confident going on to learn Cloud computing or python