This course was the perfect primer for someone like me who is reentering the field. I was neverous about being outdated, but after studying this course and setting up practice environment, I'm happy to be back in business. I am ready for the next course and will work to achieve certification

One of the best courses I attended, I got a great benefit, has a lot of knowledge about technology, one of the best things I got is how to understand the problem and how to make a plan to solve it, honestly, I got a lot of training and courses, but this particular course changed a lot for me.

This has been an exciting and really an eye opener in the field of IT Support, although as such a short course, I think every one out there should take this course as a stepping stone into the IT because it gives all the basics needed to dive into the bigger picture of IT support.

Thank you!!!

It was an amazing course and the knowledge shared was most valuable. Each and every person from Google had a specific cool IT vibe in their ways of teaching and their expression of passion towards technology. I most certainly can feel it and would be happy to learn more from each one of them.

It was a wonderful experience learning and clearing the fundamentals of IT from the Google team. I love the way the course were structured and the class by instructors. Everyone was such an inspiring and motivating presence for me.

Thanks to Google and Coursera for such a wonderful opportunity

This course is really helpful for beginners and professionals to refreshing their memory. I'm a fresh graduated student in IT field and I really get a lot of benefits for taking this course. I really recommend it for every one it's easy and simple to complete if you have the passion to learn.

I love this course. I have learned so much in a short period of time. This is a very challenging field for me however, this course has made it easier than I was anticipating and I am truly grateful that it is available. I encourage anyone who feels challenged by technology to try this course.

I will like to say that, Google IT support Specialist program is a privilege for me to undergo this course under sponsorship andI find it very Interesting, user friendly, and it gave me another level of understanding technology and I know so many students will feel same way. thanks you GOOGLE

One of the things that I appreciated most is that I was able to have life interrupt my studies yet I was able to come right back to where I was and pick back up.

I appreciate those who are presenting the information as I found them easy to relate to.

I think Gayle and Marty deserve Webby's. :)

This is my first time taking a course from Google. Of the several courses I have attended, in terms of learning materials, Google's course provides material that is relevant to what happens in the field and not only focuses on improving knowledge but also improving soft skills as IT Support.

I found this course to be very information and helped reinforce key concepts and ideas that I was previously aware of via my current job in the Corporate environment. I highly recommend this course to anyone who is curious to see if the IT Field is a good fit for them. Thumbs way up!

-James

This course is a very pleasant introduction to the IT Support Specialist role. I recommend it for anyone who has knowledge in IT and requires a refresher course, or even those new to the field. There is something for everyone who is willing to adopt and apply the concepts and content within!

This course is very exciting. It offers insight into skills that are needed now and forever. As a naturally curious person, I am eager learn more and to push myself into the future. Developing new skill sets related to technology and digital lifestyle ensures my services will be in demand.

Super engaging! Well paced and spaced out nicely. I feel that there is room to challenge the student a little bit more. I definitely enjoy the step by step process in small consumption rather than long winded explanation. The change in presenters keeps the information more engaging as well!!

The course is good at presenting the subject matter without overwhelming the student. I found the sections on preparing a resume and handling an interview well done and gave me a view of understanding skills I have developed in other employment and how they can be carried over to an IT role.

I loved this course. The content was very interesting and presented in a way that made it easy to take up and feel less bored. I especially liked how it was broken down into small 5 or 10 minute videos which together made up such important technical content that was could be easily digested.

A good experience though was challenging when it came to using the weblabs for the very first time. After that episode, it became smooth-sailing. The tutors were superb too. I appreciate the knew knowledge and skills i acquired. I am now looking forward to the next course in line. Thank you.

Great intro course to IT. I took this course coming from a health background- I have been a registered nurse for 8 years now- and I had no prior formal IT training. I appreciate everything I learned and look forward to using this knowledge as I transition from bedside nursing to an IT role.

Brilliant course to learn the basics of IT and support, provides basic knowledge on the internet, hardware and operating systems. My favorite module was that on troubleshooting which demonstrated live scenarios of troubleshooting and how best to handle them to achieve customer satisfaction.

It was challenging in the best way. The instructors were clear a precise. I can't believe I know how to build a computer! If I had to critique I would say to make it where the corrections of information is able to be saved in a note. Otherwise Coursera is awesome and they make you think:)

a beautiful course for beginners in IT Field for me it was a great experience to refresh my information about easy part of this because as i say recently i work an IT Specialist for Syriatrust for Development from 3 years till now but i want this courses from google to work outside of syria

Very interesting program. Teach basic Fundamental about IT, perfect if you don't have any IT background. But this program is too simple and easy for me plus I don't get encouragement from work because according to our IT Dept. It won't get credited for getting an IT job in their department.

Thank you for the opportunity to gain the knowledge from Technical Support Fundamentals. I'm confident today I would be an ideal candidate for an entry-level role in an IT Support capacity. Onto the next course "The Bits and Bytes of Computer Networking." Enjoy the day! Wanda D. Parsons

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I will like to use this medium to thank Coursera and Google for this wonderful opportunity to study this course, it was a great experience, the teachings and the teachers were well organized, and I enjoyed every bit of my learning, I am still looking forward to take more courses. THANK YOU

Technical support fundamental course had really helped me gain insight on how computers work, how the information is sent across the network and how to troubleshoot the errors in the system. The whole journey had been very exciting and really looking forward to my next course in the module