Great course! Very well delivered in manageable chunks by lots of different people. Mainly video based, but there is lots of supplemental reading too, which I strongly recommend you do. It's a six week course. If you apply yourself, as I did, you'll finish it much quicker.

It's actually a very good initiative from Google.This course can provide good basic knowledge.But some topics are not in detail.You have learn from external resources.The instructors are industry experts.So it's a great thing to learn from them.Overall experience was good.

This is a very interesting and useful course for the beginner who doesn't have any knowledge or little knowledge about IT. All the instructors were so knowledgeable and tried to give the basic things that we need to learn as a beginner and also all the content is so good.

I finished this course much faster than I expected and it was because I enjoyed the content. Even if I never find a job based on this certificate, I gained very helpful knowledge that can help me to become more confident in my daily interaction with computers and software.

this course challenged me in ways I never imagined. I'm not very computer saavy and I worked hard just to complete the first course section. I've been a stay at home mom for a nearly 20 years, when most were learning computers at work, so this is a foreign language to me.

I am genuinely enjoying the courses, they are informative and aren't overbearing. Being able to review data if I need to and moving at my own pace is much more enjoyable than being in a physical classroom. Also the courses are detailed and easy to follow and to learn form.

I feel like I learned a lot, all the instructors did a pretty good job at not just sounding like a drone reading a script. I like the video/transcript interface as I am a visual learner so being able to hear them and follow along with the texts worked well for me I think.

It is very informative and gives you a simple entry piont into IT, while leaving with a hunger to dive deeper into the intricacies that connect everything together. A definite must for anyone wanting to know more about technology and how it fits with our everyday lives.

This course was a good place to start. I would recommend supplemental study notes for some of the main points of the course. I had a hard time taking notes and keeping up with instruction. Thank you for the dialogue at the bottom. That was what saved me in most cases.

Very awesome experience to refresh my basic IT skills, also had fun learning some bits about Linux OS stuff since it wasn't taught in my school. Hoping for more learnings from Google and wishing that someday I can work there also and contribute great things to soceity! :D

Phenomenal Study program, for a fundamental level of studies this course brings out more than what you would expect from such a course. It really does prepare you for a world of IT beforehand, brings out a good journey map to help you prosper forward into IT Customer Care

Es un curso genial para aquellos qué quieren aprender más sobre un Soporte Técnico, aprendí cosas qué realmente desconocía la existencia como VM qué creí que era mucho mas complicado y no fue así, es una comunidad muy genial y me alegra a ver estar acompañado de ellos/as!

This is probably one of the most helpful, and informative courses I have taken on Coursera! The content was challenging, but not frustrating, and relayed in an easy to understand way for a beginner in the IT field.

HIGHLY recommended for anyone interested in the IT field.

I'd thank Google and Coursera to bring this course for people who have a passion for the IT industry. This course helped me to gain essential knowledge about the IT industry. Although I'm a non-native English speaker, However, I can understand everything the teacher says.

Very nice introductory course for anyone interested in Information Technology. It covers all of the basics and gives you detailed information that is easy to understand for beginners. It's a great way to discover if Information Technology is the right career path for you.

Great foundational course that covers a broad range of information! I feel that it was a great overview of where IT came from and came to be, to what it is now. From some fun history, to software nuances - this was an awesome fundamentals course! I hope you enjoy it, too.

A lot of helpful information and things that I did not know I could do, love the teachers and how they encourage you to keep going as it if was a real class with the real people haha loved how you can interat with the class but I wished I could message some classmates too

A lot of information. I will be reviewing this course for a while until I fully digest all that information. However, it is highly recommended if you think you want to get into the IT field or any of the computer fields. Thank you again & I am moving on. Wish me luck.

This is a outstanding course. It breaks down the basics of a computer. I think that this course should be put out to the public on youtube. This is just general all around knowledge of a computer that would be helpful to almost anyone that has let technology pass them by!

I have no previous knowledge in computers and yet I am able to successfully understand almost everything that is going on! They explain the lessons very well and go into detail, which is what someone like me needs. This is a great course so far and I'm only half way done!

I am delighted to have completed this course. It was very informative and it exceeded my expectations. The course resources and activities were very interactive and I am proud to be a Coursera student. The instructors presented the course in a practical way. Thank you.

This course is a great first step into the world of IT. This gives a solid base knowledge to build from to start a career and I'm happy I decided to take the course. Would definitely recommend to anyone just starting out or someone looking for a refresher on the basics.

I found this course to be informative as well as full of fun videos that were easy to understand. I also like how it asks questions during videos to make sure you understand. All around this will challenge you and strengthen your knoweldge of computers and how they work.

i got motivated with all HR or technicians and slowly without any disappointments', i had learn easy way of technical support skill , i have to thank full to all teaching staff and supporting staff in coursera .org . thank you alll , thank you for every thing in teaching

It's a great place to start whether you've learned some by on the job training or are starting from scratch. I started with learning some of this on the job but taking this course really helped me fill in the gaps in my knowledge. Cannot wait to get into the next course!