I thought the course was very helpful overall with introducing all these new elements that are essential to being a successful IT support professional.

Great intro to the field of IT!

Touches on a wide range of topics to prepare you for subsequent classes.

And you actually get to do some 'hands on' stuff

It feels great to have my first certificate on Coursera. The learning pace was just right at the labs were great. Thank you DOST, Coursera, and Google!

Tudo no curso é pensado para você aprender e compreender as lições com dose certa de teoria e prática. Instrutores muito bons e que sabem do que falam.

Muy buen curso, el contenido es muy entretenido y esta explicado muy bien, excelente calidad de video y sonido y los trabajos prácticos son increíbles.

The course was fantastic! I learned more than I could have imagined. This is both a great refresher and initial course for someone new to IT Support.

En lo personal no tenía idea de hardware como el CPU y la RAM, por lo tanto es un uen curso si se está iniciando en cero en el mundo de la tecnología.

This was an amazing learning session for me.Now I am able to go through the problems and encounter them easily by the knowledge gained by this session.

Amazing course, very interactive and super helpful. I only wish I had started sooner but its never too late. Can't wait to start and complete the rest.

Fantastic introductory level course which covers the fundamentals of bother technical and customer support. Paced out well to be completed on schedule.

Learned a lot about the basics of technical support somethings I never knew, but was glade to learn. Great course work and learning tools through out .

Great course for those entering IT for the first time from other careers or wanting to improve on an existing IT career. The labs were helpful and fun.

Highly informative! Great for novice or semi-experienced user. There is something in this course for everyone. It was a pleasure learning the material.

While not without it's flaws this was a great course! I have some IT experience and I loved reviewing the basics before launching into the next course!

Thank you for your efforts in order to deliver those information in a simple way with those great mentors i hope that one day I will meet one you guys.

Es muy emocionante, se los remoniendo, yo no entiendo del todo ingles pero los subtitulos en verdad que me brindaron un gran ayuda en todo este proceso

There is a lot of information in this course. The information is presented in a way that anyone with any level of experience can understand and retain.

i rated these course five out of five star because since so far i started my career of information technology it changes my path towards the right path

It's the best intro to IT I've seen so far. Thank you Google hope you keep up offering high quality on-line education and expand your range of courses!

Very helpful introductory course teaching the fundamentals of technical support, preparing the student for a much deeper dive in the following courses.

Good introduction to the basics of IT. I believe the fundamentals are the most important part of the IT field, and mastering them are always a benefit.

The modules are in depth, but explained in a manner that can teach even someone who has very little experience with anything IT related can understand.

I really enjoyed this course. It was a great introduction for persons new to IT. I was familiar with many of the concepts but it was a great refresher.

Very good program. I would have liked a little of more experience in networking, but it did a really good job explaining hardware and their processes.

Very informative and great for beginners with no IT knowledge. This course will give you a great foundation for whatever career in tech you want to do