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The reason For Only 1 Star is because I've been getting no help at all for the week 4 last quiz for me to complete this course I got only one solution from qwiklab support when I emailed them the issue and attached the screenshots of what the issue was and after 2 support team members gave me the same solution twice and i told them and showed them the screenshots again in another email that it didn't work then they just didn't reply back and help me any further, now I'm still having the same problem and I don't know when or how I'm going to complete the 3rd Course and get my Certificate for it as well. The only thing i can do for the time being and complete the last 2 courses and then cancel my subscription for the GOOGLE IT Certification Course because I cant keep spending $54.12 just waiting for no help on the one part of my last quiz of week 4 which was Creating a Partition, hopefully only getting 4/5 certifications for the GOOGLE IT SUPPORT Course will be enough for me to get the work from home online job I've been trying to get for a long time and I also hope that qwiklab does a better job helping others who get in situation as I am in because as of right now i'm very disappointed with how qwiklab is functioning for the LINX labs and how the Qwiklab Support Team just doesn't try hard enough to help someone with issues like this.

When you get stuck on a lab there is no help so learners just quit which is crazy for a learning MOOC to not care about.

I have been stuck with this for days now student@ca721599e80e:~$ cd /home/user/Pictures student@ca721599e80e:/home/user/Pictures$ mv /home/user/Images/Vacation.JPG .student@ca721599e80e:/home/user/Pictures$ ls 'Europe Pictures' Vacation.JPG chocolate egg Click Check my progress to verify the objective when I go to check my progress it say that you have not done the lession which I have ..the instructions are not clear. are we to use the \ slash instead of the / slash which is used in lynux. In the directory /home/user/Movies, there's a folder called "Europe Pictures". We'll move this folder into the correct directory for pictures: /home/user/Pictures. Note the use of the backslash "\" to escape the space between "Europe" and "Pictures" in the directory name, "Europe Pictures" I tried to get help in quicklabs nothing but dropdowns that don't cover the problem

Frustration doesn't even begin to describe how I feel about this course. Several of the QwikLabs VM's used for the labs either don't work at all, or are extremely buggy and slow. Right now I'm in my second bout with QwikLabs tech support to try and get a lab working, just so I can pass the course. I completed the written tests, the videos, the quizzes, everything, but I can't earn a pass because the lab isn't functioning. Really it's a shame, because the content is useful (except for the Linux content) but I may have to cut my losses and quit this certification program if these issues with the labs can't be resolved. For what they charge per month to subscribe to this certification course I think we as students deserve better, especially for a product with the Google brand name attached to it.

fuckin garbage! trying to follow this course has been a nightmare. the material is garbage. with no actual logic to follow on why things actually function the way they do. the course has simply been . "do this do that" but then half way through there's a note saying they messed up. now i have to undo all the fuckery i was taught to try and get it right, and then on top of that they give us this exam on a vm that doesn't even follow the fuckin layout of the exam. this is by FAR!! the WORST!! course i've ever done in my life!! i thought cisco courses were bad because they were exhaustive in material, but nothing fuckin beats giving wrong info and providing tools that don't work correctly. this has been a real fuckin shit show. not gonna lie

From the page for the Google IT Support Professional Certification program:"Upon completion of the certificate, learners eligible to work in the US can directly share their information with Google, as well as employers like Hulu, Infosys, Intel, Walmart, and more. "

The wording of this implies that UPON COMPLETION of the course, there will be opportunities for applications for WORK that were NOT AVAILABLE PRIOR. Saying this is MISLEADING. OF COURSE I can 'share my information with [these companies]", I COULD DO THAT BEFORE. The wording of this sentence was the ENTIRE REASON I took this course! I WASTED TWO MONTHS ON THIS! I COULD'VE JUST STUDIED FOR A+! THANK YOU FOR WASTING MY TIME.

hi there! i am leaving a review actually in hopes and in need of someone to respond to me and my problem. this course was good but with a lot of bugs in the lab parts. i did labs three times over and over aain becasue the system wouldn't register that i finished it. i ended my lab like normal, do like i always do, thus getting this far, and i go back to my home page and it says i didnt complete those quizzes and its holding me back from it saying i actually completed the coursework. this is so fustrating and holding me back, please help asap! you can contact me at tommymascottimngt@gmail.com or through coursea!!!

The labs crash so you can't progress to the next section. The forums are loaded with lab issues and the only responses are someone pasting and re-pasting the instructions to launch the lab. They're not reading the users' descriptions or trying to replicate it, which is especially ironic as in the course they discuss this very issue as an example of bad IT Support.

The content is not bad. I run a Tech Support department and wanted to see what this course is like in terms of readying people for support roles. I guess I have my answer. :/

The course work that led up to the final exams did not adequately prepare me for the final Labs/Exams. None of the videos or ancillary readings exposed me to what the exams would require to successfully complete them. I'm not saying that you should teach the test, but the course wok should expose the students to what they will be doing in the final Labs. The Support Team personnel were fantastic; they were most helpful and knowledgeable, and I was glad that they were there to help.

Most courses are filled with mistakes and errors, the modules don't work well, the information is outdated, and annoying jokes and liberal politics are forced on the student. This course should in no way be labelled as preparation for the CompTIA A+ exam. In information and conciseness, this course is far worse than Professor Messer's free YouTube series. The only thing this is good for really is the badge and credential, though I'm still not sure how much benefit this provides.

Hi,

Ref: Course- Operating Systems and You-Becoming a Power User

I'm not able to complete the Graded External Tool: Use logs to Help you Track down an issue in Windows.

I tried a number of times to complete it, but the note on red label saying "This quota has been exceeded for the lab". Please help me to complete this lab graded test.

So that I will be able to finish the complete course in GOOGLE IT SUPPORT PROFESSIONAL CERTIFICATE.

Thank you

Joy Rajan

There were problems in doing lab work. It was an excellent course. However, it is not easy to get certificate due to technical glitches in Coursera. In addition, there is no direct contact to share our problem and there is no resolution.

Why students have to suffer? I am not satisfied with services provided by Coursera. If I would have a option to give zero star, I must given zero sar but cursur doen not allow me to do this.

the amount of technically issue with this course is insane the help and customer is horrible the only way you can get help is by send a email they let know when the respond you than they will shoot you to different departments saying that its the their department to help you than you contact another support steam the will say the issue is resolved but when you want use the quick lab again same thing nothing has been done

The entire Google IT Support course is lacking. The presenters all are pros at their respective fields but that doesn't make a solid/engaging teacher or one who is able to impart knowledge in a meaningful way. I've had to cull information from other resources on MOST of the topics that were presented. It took so much more time, effort, energy to complete what I've completed thus far. It also zapped my motivation as well.

this is a terrible cert. the assessments never work and or are just so unclear or just dont accept correct work. this entire cert is just a giant headache if you can avoid the google it cert save yourself the troubles of wanting to die for the next 6 months of your life and dont take the google it cert qwicklabs never works im on the verge of killing myself because of how ass this course is

There was way too much information being crammed into this course and not enough detailed explanation. It is not possible to become a power user from the scrambled bits and pieces of material thrown together as it is here. I do not feel I have learned and obtained the proper information to be knowledgeable in Linux or Powershell from the material I have covered so far.

If could give zero stars I would this is supposed to be for beginners well that I am, I have exceeded my lab quota time and cannot go back in so, in essence, I have failed the course no sense in continuing thanks a lot, generally, you can retake quizzes but you can't retake labs, seems like a bad system don't worry I will share my excitement with all those I know.

Qwiklabs absolutely ruins it, laggy, won't save properly save upon completion, making you do the same vm 3 or 4 times, keyborad inputs aro not correct while using it, even had to ask for remote assistance during vm, an absolute nightmare!!!! Everything else was ok, a bit repetitive, due to the instructor being the same for every single video.

Be mindful of the weaknesses in the week 6 qwiklab. The instructions don't match the exercise given. For instance "click on _____ folder"... but that folder doesn't actually exist or isn't set up in the practice exercise. There is no one to actually talk to to help you troubleshoot. You are on your own. Qwiklab help isn't helpful at all.

The course jumps around too much.

Some of the quiz questions contradict the information in the course material, some are just broken, some are just plain old incorrect.

The qwiklabs are a waste of time, as there is no testing involved, it is all guided to the point you cannot fail.

The topics covered are the sorts of things a child could do.

garbage course. awful labs. You need to figure how to make these labs a lot better. all the labs do are make me angry. The labs are so disconnected from the lessons. I had 50 tabs open and 30 pages of notes and still was having issues with the last labs. If you don't make labs more interactive then people are just gonna quit.

It is just a primer. This will get you a job in the chat-box helping people perhaps. Very unhappy worst $40 I ever spent. I have had zero job responses even from employers since taking this course. If Coursera can find me a job in this field granted the chat-box is all it qualifies you for then I will re-write this review.

This course is a waste of money! I feel like I just was cheated out of $100 bucks. With the large amount of bugs and errors in the information and during graded assessments, this course should be free or refunded. Sad way to take money from highly interested and committed customers. Deserves no stars.