Quality and Safety in Ambulatory Healthcare Management

Quality and Safety in Ambulatory Healthcare Management

This course is part of Johns Hopkins Medical Office Manager Professional Certificate

Instructors: Michelle J. Campbell

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Assessments

3 assignments

Taught in English

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This course is part of the Johns Hopkins Medical Office Manager Professional Certificate

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There are 4 modules in this course

Welcome to the Quality and Safety in Ambulatory Healthcare Management course! This comprehensive 4-week course provides you with the knowledge and skills needed to effectively manage quality and safety initiatives within ambulatory healthcare settings. This course is designed for entry-level and beginner learners with little or no background in healthcare, but who may be interested in transitioning into the field.

Quality and safety are paramount in healthcare. This course delves into quality systems in healthcare, such as CMS/MIPPS vs. NCQA and HEDIS, safety and risk management, developing quality and safety programs, promoting a culture of safety, performance improvement, and project management. You will learn how to implement and maintain high-quality and safe healthcare practices. It will also introduce various regulatory bodies like CMS and Joint Commission. By the end of this course, you will have the necessary knowledge and skills to develop, implement, and manage quality and safety programs in ambulatory healthcare settings. Start your journey to enhance patient safety, improve quality of care, and promote a culture of excellence in ambulatory healthcare management. There are no specific prerequisites for this program. By the end of this course, you will have the necessary knowledge and skills to develop, implement, and manage quality and safety programs in ambulatory healthcare settings. Start yourJoin us on this learning journey to enhance patient safety, improve quality of care, and promote a culture of excellence in ambulatory healthcare management.

In this module, you will explore various quality systems in healthcare, including CMS/MIPPS, NCQA, and HEDIS. We will examine the significance of quality systems and their impact on healthcare delivery. You will gain an understanding of the role of quality measures and reporting in improving patient outcomes and organizational performance.

What's included

9 videos1 assignment

9 videosTotal 28 minutes

Introduction to Quality Systems in Healthcare4 minutesPreview module
Quality Pay for Performance Programs in Healthcare3 minutes
Quality Metrics for Healthcare Effectiveness5 minutes
Quality and the Patient Experience2 minutes
Ambulatory Quality Improvement Framework2 minutes
Ensuring Quality Through Outreach2 minutes
Ensuring Quality Through In-Reach2 minutes
Quality Improvement Facilitation2 minutes
Local Engagement, Accountability, and Incentives3 minutes

1 assignmentTotal 60 minutes

Module 1 Quiz60 minutes

This module focuses on safety and risk management practices in ambulatory healthcare settings. You will examine strategies for identifying and managing potential risks, hazards, and adverse events. We will explore techniques for establishing proactive safety measures, such as error prevention and patient safety protocols. You will also gain insights into incident reporting and investigation procedures.

What's included

9 videos1 assignment1 discussion prompt

9 videosTotal 77 minutes

Patient Safety Background7 minutesPreview module
Risk Management Background7 minutes
Identifying Patient Safety Events9 minutes
Patient Safety Event Reporting Systems9 minutes
Patient Safety Event Investigation11 minutes
Developing a Systems Approach10 minutes
Methods to Mitigate Patient Safety Risks and Hazards7 minutes
Tools for Event Investigations10 minutes
Implementing Proactive Safety Measures4 minutes

1 assignmentTotal 60 minutes

Module 2 Quiz60 minutes

1 discussion promptTotal 10 minutes

Identifying Safety Events10 minutes

In this module, you will learn how to develop effective quality and safety programs in ambulatory healthcare settings. We will explore established frameworks, such as Comprehensive Unit-based Safety Programs (CUSP), and delve into methodologies for conducting root cause analyses and implementing improvement initiatives. You will learn how to engage stakeholders, define performance improvement goals, and establish processes for monitoring progress.

What's included

15 videos1 assignment

15 videosTotal 132 minutes

Developing Quality and Safety Programs11 minutesPreview module
Let's Explore CUSP6 minutes
Understanding the Science of Safety, Part 112 minutes
Understanding the Science of Safety, Part 28 minutes
Understanding the Science of Safety, Part 39 minutes
Building the CUSP Team, Part 18 minutes
Building the CUSP Team, Part 213 minutes
CUSP At Work: Insights from the Team3 minutes
Identifying Safety Concerns, Part 16 minutes
Identifying Safety Concerns, Part 29 minutes
Identifying Safety Concerns, Part 39 minutes
Monitoring and Evaluating Effectiveness9 minutes
CUSP At Work: Insights from the Team4 minutes
Implementing Solutions9 minutes
CUSP At Work: Insights from the Team9 minutes

1 assignmentTotal 60 minutes

Module 3 Quiz60 minutes

The final module of the course focuses on promoting a culture of safety within ambulatory healthcare organizations. You will gain insights into strategies for fostering a culture that prioritizes safety and encourages reporting of near-misses and errors. Additionally, we will explore performance improvement methodologies, such as identifying key performance indicators (KPIs) and implementing continuous quality improvement (CQI) practices. Lastly, you will gain an understanding of project management principles and their application in quality and safety initiatives.