highly technical especially with the additional materials you have to go through

its good and learning me more new info

This course is like an overcooked steak: dry and hard to pass.

This review briefly covers the whole certificate but for some reason since Coursera decided to split it up into 5 different courses that you have to manually enroll for I'm writing at week 1 after completing the whole certificate. *insert Terry Crews WHY gif*

Even writing this review the text automatically formats to the center. Why?

Overall the information is largely good and the instructors are in most cases likable, although I would have liked less links to Wikipedia articles and more explanations from the instructors. I think linking to Wikipedia articles is risky for any course that isn't updated continuously because the content of those articles can change over time. What was in those articles when Google decided to include them could have changed and would be lost in translation since their inclusion. I totally understand links to a table explaining which ports do what, for example, because there are thousands of them and having a table for reference is really helpful, but a two minute video on TCP traffic followed by a wikipedia article on the subject feels especially lazy for a hands on leaner such as myself.

The phrase "that goes beyond the scope of what we're learning here so I won't be into it" is a cardinal sin in education. Tell me or don't bring it up. It's that simple. Don't tease me in a course I'm paying a monthly fee to access then dangle what you're not going to teach me in front of my face. "We won't go into it here." You should.

I decided to participate in this certificate since I would love to work in IT and this course promised a strong foundation and platform to accomplish that. Having each course padded with random Google employees who look like they were born during the Obama administration and became VP of Internet Security with no experience feels it's being rubbed in my face.

I submit to this certificate a rating of two thumbs up out of five since the few intructors who don't come across as legit terminators are likable, knowledgable and communicate complex ideas well. The good parts of the course are too short.

The instructors seem to be great professionals, with good knowledge of the topic, and I don't know whether they are just following Google's orders in how to conduct this course, nevertheless, I thought I would obtain knowledge and absorb information straight from one of the biggest if not the bigger tech company in the world, and even better, a very affordable course, much more valuable than any certificate or diploma from a prestigious University. Very exciting! However, having said that, I decided not to complete the course! Actually, I'm stopping at the very beginning! So disappointing, I came here to learn or refresh myself on technology/computer science and not to be lectured on diversity, "social justice", racism, inclusion, etc. I didn't come here for a "sociology" or "anthropology" course! This is very said. At least at the very introduction that's what you see! ;( Being involved with tech since the early '80s, I remember when Microsoft was in its peak as a giant tech company late 90s, then they started offering this "Microsoft certification" for tech professionals, it was something very respected in the market, very prestigious. If you had a Microsoft certificate during that time, a job related to tech was a sure thing. In their program, there wasn't "sociology/anthropology/politics" mixed with tech, it was all about tech. (period)

This course felt like a complete waste of time. Anybody geniunely trying to get into the field of IT will not learn anything useful from this course - it is just a commercialized, simple introduction (I don't even want to say introduction because it lazily touched upon the surface of things we'd need to learn) to IT. It just seems like Google focused a lot on professionalism, token diversity, and high quality footage instead of actual content to be learned in this course. Maybe this would be a course to somebody who knew absolutely nothing about computers, networking, operating systems, and the ins and outs of IT, but to people who are already familiar with these things, please don't waste your time.

The final quiz for week one was broken for a long period of time. This is an IT course and to have something so simple be non-functional for so long is ridiculous. This is an expensive course and should work for how long it's been live. Errors riddled in the course with little notes to correct the speakers mistakes. If this is Google's official IT course, the videos should be rerecorded. The transcriptions have many typos and were obviously created through a tool and were never checked. Poor quality.

I found the class to be nothing like I promised. I was expecting to get an idea of how to fix problems. That is not what this class offers. You learn what is in a computer and how to talk to angry customers. Most of the technical stuff is referenced to be in other programs that are offered. I don't see a real need for anyone to take this class unless you have never used a computer. If you are able to read this you have most of the knowledge this class will give you already.

VERY VERY VERY BAD. It got so confusing after a while. They stopped using examples and kept throwing around complex terms. It is more like reading from an online article rather than teaching. Only a person with prior knowledge or experience in this field can benefit from this course. This is not structured for a total beginer. I am quiting this course cause nothing is making any sense.

Week 1 went well, however, I have been unable to take the final quiz of week 2 (assemble a computer) because the instructions state that the areas are marked in red but they are all marked in blue and I cannot move forward. Additionally, the instructions are confusing and there is no chat or tech support for my issue. I would appreciate any help with this problem.

I am having trouble completing the Week 3 Exams (Create a folder with windows and create a folder with Linux) because I am competing this exam on a iPad (5th generation) Tablet. I having trouble contacting a help desk individual to assist with completing this week’s courses. Without assist I will have to close my account and not complete this IT Support Course.

Tests are full of errors and the instructors never answer to our questions. Seems like something quickly banged up together in order to take more money but doesn't offer any in-depth information or any input from instructors of the course; students are pretty much left to struggle with both coursera and labs' issues on their own.

This was supposed to be a course that would give a certificate, and even a stackable certification with A+ from CompTIA. That's what I thought when I signed up for financial aid. Turns out I have to complete several more courses, not covered by the financial aid option. This course took all of 2 hours to complete.

This has a ton of outdated information that I was willing to overlook. However, the module 5 lab is not passable because you can't download the VLC version that the grader is looking for in order to pass. I will be getting a refund.

It is a very basic course, I knew most these stuff since I was 8 or 10 I believe.

Just not worth the money.

Course Review: "Technical Support Fundamentals" Course Overview: As an Engineering student, I found the "Technical Support Fundamentals" course to be exceptionally valuable in expanding my understanding of core principles essential for effective technical support roles. Here’s a detailed review of my experience: Course Overview and Content: The course provides a comprehensive overview of technical support fundamentals, covering a wide array of topics crucial for anyone interested in the field. It starts with foundational concepts such as customer service skills, communication techniques, and troubleshooting methodologies. The progression through the modules is well-paced and logical, building upon previous knowledge effectively. Key Learning Points: One of the strengths of this course is its practical approach to learning. It not only explains theoretical concepts but also includes hands-on exercises and case studies that simulate real-world scenarios. This approach helped me apply theoretical knowledge to practical situations, enhancing my problem-solving skills and confidence in handling technical issues. Quality of Instruction: The instructors are clearly knowledgeable and experienced in technical support. Their explanations are clear, concise, and supplemented with examples that make complex concepts easier to grasp. The course is structured in a way that accommodates different learning styles, with visual aids, quizzes, and interactive elements that keep the material engaging. Relevance to Engineering Studies: From a student's perspective pursuing Engineering, this course bridges the gap between technical theory learned in classrooms and practical skills needed in professional settings. It emphasizes the importance of systematic troubleshooting, critical thinking, and effective communication—skills that are invaluable not only in technical support roles but also in engineering disciplines where problem-solving is paramount. Accessibility and Flexibility: The course platform is user-friendly, with accessible video lectures, downloadable resources, and a discussion forum for interaction with peers and instructors. The self-paced nature of the course allowed me to manage my study time effectively alongside my regular coursework. Conclusion: In conclusion, "Technical Support Fundamentals" is a must-take course for any Engineering student interested in enhancing their technical support skills or preparing for a career in technical roles. It provides a solid foundation in troubleshooting methodologies, customer service best practices, and effective communication techniques—all essential skills that complement academic learning and prepare students for real-world challenges. Overall Rating: 5/5 Content: Excellent coverage of fundamental topics. Instruction: Clear, engaging, and informative. Applicability: Highly relevant to both technical support roles and engineering studies. I highly recommend this course to fellow Engineering students looking to broaden their skill set and prepare for future professional endeavors in technical domains.

Invaluable Insights for Navigating Technical Support

Rating: ⭐⭐⭐⭐⭐

"Technical Support Fundamentals" is an exceptional resource that has provided me with an in-depth understanding of the intricate world of technical support. This course has proven to be a true gem, equipping me with essential knowledge and skills that have significantly enhanced my capabilities in the field.

From the outset, the course structure is well-organized and easily digestible. Each module is carefully crafted, leading me through a comprehensive journey of technical support principles, strategies, and best practices. The clear and concise explanations, coupled with real-world examples, have undoubtedly enriched my comprehension of complex concepts.

One of the standout features of this course is the emphasis on problem-solving methodologies. The systematic approach to troubleshooting and resolving technical issues has been an invaluable takeaway. I particularly appreciated the focus on effective communication techniques – an aspect often overlooked but crucial for successful technical support interactions. The inclusion of role-playing scenarios and simulated customer interactions provided a practical dimension to my learning, preparing me for real-world challenges.

The course instructors exhibit a profound mastery of the subject matter, which is evident in their engaging delivery and interactive teaching style. Their passion for the subject is contagious and kept me genuinely excited throughout the course. Furthermore, the availability of supplementary resources, including reading materials and quizzes, further solidified my grasp of the material.

"Technical Support Fundamentals" not only educates but also empowers. It's more than just a course; it's a comprehensive toolkit that has equipped me with the skills and confidence to tackle technical support scenarios with finesse. Whether you're a novice seeking to enter the field or a seasoned professional aiming to refine your skills, this course is an absolute must.

In conclusion, I wholeheartedly recommend "Technical Support Fundamentals" to anyone seeking to navigate the world of technical support effectively. It has been an enlightening journey, and I am immensely grateful for the knowledge and insights I've gained. Kudos to the creators for delivering a top-notch educational experience that will undoubtedly impact my career positively.

Nazakat Hussain

https://fatafatdownload.com/

Very detailed, course I refreshed a lot of what I already knew and much more. The instructors were incredibly easy to understand and engaged. Each one brought a different flavor to the learning each different and distinct.

There was a Problem: Dad tasked with making lunch for kids, Mom who always does this was not available, children request Peanut Butter and jelly sandwiches (PPJ). Dad is clueless, so as all modern Dad's he Google's it.

End Result: not as awesome as Mom because she added a special ingredient Dad did not duplicate.

Possible Solution: Ask end users kids what made Mom's PPJ so awesome attempt to replicate results.

Step 1: Gather ingredients.

First is the bread very important several options: Wheat, sourdough, white, gluten-free (one of the children had a gluten allergy) choice was clear for that child, the other would receive sourdough bread.Next ingredient Jelly or Jam (PANTRY AGAIN SHOWED SEVERAL OPTIONS)Strawberry preserves, grape jelly or apple butter. Dad decided to ask for more details. It was discovered child with allergies preferred, apple butter, other child had no preference, Dad decided to use Strawberry because that was his favorite. Final very important ingredient Peanut Butter: the only option was organic, which kids hated, upon further investigation and a little ingenuity it was discovered there was a small unopened Jar of Jiff peanut butter in the back behind canned goods in the pantry. Ah ha, Dad thought he found the secret ingredient.

Step 2: Assemble ingredients.

Standard sandwich assembly two slices of bread, one for the bottom one for the top of the sandwich.Layer peanut butter on bottom or top of one slice of bread, jam, jelly apple butter on the other slice. Place one slice of bread on top of the other line up. Cut in half or fourths depending on end users preference. Optional ingredients: Sliced Bananas, apples, nuts, cranberries.

Step 3: Serve

Can be served at room temperature or chilled. *

Footnote:

Dad was so busy on the planning and execution of the above task he forgot the main ingredient which was Love Mom's PPJ were awesome because she made them with Love and that is the secret ingredient.plethra of information but your course made it easy to digest.

Technical Support Fundamentals" is a comprehensive course that provides an excellent foundation for anyone interested in pursuing a career in technical support. As a learner who completed this course, I found it to be highly informative, well-structured, and immensely helpful in building essential skills and knowledge in the field.

One of the most impressive aspects of the course was its clear and concise explanations of technical concepts. The instructors effectively broke down complex topics into easily understandable segments, making it accessible for learners with various levels of technical background. The course covered a wide range of fundamental concepts, including operating systems, networking, hardware, troubleshooting methodologies, and customer service skills.

The hands-on exercises and practical examples provided throughout the course were invaluable in solidifying the understanding of key concepts. These interactive elements allowed me to apply what I had learned and reinforced my problem-solving abilities in real-world scenarios. Additionally, the course offered quizzes and assessments, enabling me to gauge my progress and identify areas that required further focus.

While the majority of the course was engaging and well-paced, there were a few moments where I felt the content could have been more challenging. A more in-depth exploration of advanced troubleshooting techniques or case studies involving complex issues could have added an extra layer of depth to the learning experience.

Looking ahead, I am excited about the possibilities offered by the next course in the IT Support Professional Certificate. "Technical Support Fundamentals" has provided me with a solid foundation, and I am eager to continue my learning journey to further expand my technical skills and knowledge.

Overall, "Technical Support Fundamentals" is a commendable course that delivers on its promise of providing fundamental knowledge and skills required for technical support roles. Whether you are a beginner seeking an entry point into the field or a professional looking to refresh your knowledge, this course is an excellent starting point. I highly recommend it for anyone interested in pursuing a career in technical support.

The Technical Support Fundamentals Google Certificate course is an excellent program for individuals looking to acquire a comprehensive understanding of technical support principles and practices. This course provides a solid foundation for anyone interested in pursuing a career in IT support or related fields. One of the key strengths of this program is its practical approach to learning. The course covers a wide range of topics, including troubleshooting, customer service, networking, operating systems, system administration, and security. The content is presented in a clear and concise manner, making it easy for learners to grasp complex concepts. Another highlight of this course is the hands-on experience it offers. Through interactive labs and exercises, students have the opportunity to apply their knowledge in real-world scenarios. This practical approach not only reinforces learning but also helps students develop the skills they need to excel in a technical support role. Moreover, the course is designed to be flexible and convenient for learners. It is self-paced, allowing students to study at their own pace and on their own schedule. This feature makes it an ideal choice for busy professionals or individuals with other commitments. In addition, the course is taught by industry experts who bring real-world experience to the classroom. This ensures that students are receiving up-to-date and relevant information that is directly applicable to the field of technical support. Upon completing the Technical Support Fundamentals Google Certificate course, students will have gained a solid understanding of technical support concepts and best practices. They will be well-prepared to pursue entry-level positions in IT support or related fields, armed with the knowledge and skills needed to succeed in a technical support role. Overall, I highly recommend the Technical Support Fundamentals Google Certificate course to anyone looking to kickstart their career in technical support. With its comprehensive curriculum, hands-on approach, flexibility, and expert instruction, this course provides a valuable learning experience that can pave the way for a successful career in IT support.

I want to express my gratitude for the recent review of Technical Support Fundamentals. This review has reminded me of some important things in IT support. First off, when you're trying to fix a problem, the first step is to ask the person with the problem a bunch of questions. This helps us really understand what's going on. Another important thing is isolating the problem, which means figuring out what's causing it by narrowing down the possibilities. The most important goal in fixing tech issues is finding the real reason behind them, instead of just guessing. Customer service is also a big deal in tech support. It's not just about fixing stuff; it's about being kind, listening to people, and making them feel heard and respected. When we ask someone to do something they've already tried, we need to explain it nicely to get their cooperation. Keeping good records is crucial in IT. We use ticket systems to keep track of problems and their solutions. These records should be super clear and have timestamps so we can follow what happened. Sometimes, it's worth spending more time looking into a problem to find out what's really causing it. This helps us fix it properly. When we have different ways to find the issue, starting with the quickest one usually makes sense. Lastly, when we write down what happened in a ticket, we should include what the person told us, the steps we took, and how we fixed it. This helps us solve similar issues in the future. All of this knowledge will make me better at helping people with tech problems, and I appreciate the chance to learn these important things. Thank you for the opportunity!

J'ai récemment suivi le cours "Technical Support Fundamentals" sur Coursera et je l'ai trouvé extrêmement utile. Le cours offre une introduction complète aux principes fondamentaux du support technique, ce qui en fait un excellent point de départ pour ceux qui souhaitent acquérir des compétences dans ce domaine.

Les instructeurs du cours étaient très compétents et ont présenté le matériel de manière claire et concise. Ils ont abordé des sujets tels que la résolution des problèmes, la communication avec les clients, les outils de support technique et les meilleures pratiques en matière de gestion des incidents. J'ai particulièrement apprécié les études de cas et les exercices pratiques qui ont permis de mettre en pratique les concepts appris.

Une chose que j'ai vraiment appréciée dans ce cours, c'est qu'il était axé sur les compétences pratiques. Au lieu de se concentrer uniquement sur la théorie, le cours encourageait les apprenants à développer des compétences pratiques en résolvant des problèmes réels. Cela m'a permis d'acquérir une expérience précieuse dans le domaine du support technique.

Enfin, la plateforme Coursera était facile à naviguer et offrait une expérience d'apprentissage agréable. J'ai pu suivre le cours à mon propre rythme et accéder aux ressources supplémentaires mises à disposition par les instructeurs.

Dans l'ensemble, je recommande vivement le cours "Technical Support Fundamentals" sur Coursera à toute personne intéressée par le support technique. C'est une excellente occasion d'acquérir des compétences pratiques et de se préparer à une carrière réussie dans ce domaine.

I really enjoyed the online course. I thought it was well planned and layed out, easy for me to follow. The work load(h.w. & test)was just enough, so i could finish everything with enough time, learn about the topics and not feel over loaded and rushed.

Overall I really like this class because all lectures, assignments, and tests are straight forward. A couple things I dislike about the class are that there should be more opportunities for extra credit and it would be awesome if the final was an objective essay about what we have learned in this class or what we like about the class. I believe that I have more knowledge about ocean, weather, and marine lives and hopefully, I can use them in real life.

The course was everything you said it would be, fun but a lot of work. And it was! I enjoyed the web-labs because they were a lot of fun and easy to understand. And the answers were usually somewhere in the text. I also liked the assignments that required us to get online. Sometimes articles aside from the reading book gave me a better idea and understanding of the subject for that week. What I disliked was the short essay question because I found it difficult to explain certain concepts without introducing in some way, Ideas from the course notes or book (keeping in mind plagiarism). I never expected to learn so much from an online class; I now see the ocean life in a whole new way. I know I could have done better, but in the end I learned that an online class could be as much work or more than a regular class. However, I still enjoyed it very much.

Thanks much for offering this. I've been helping people learn how simple the end user platforms should be ever since the first public version of windows- especially challenging the very first search engines and businesses that needed to get with the program and get required documentation onto their websites to be available to customers. This began with places that outsourced their websites (because they were too hard for the average user to develop themselves) so I would explain how to put an attachment on email (which still happens to this day in my age group by the way). Google has always been difficult for me to learn all the features and my learning curve went all askew because I couldn't keep up. This course nailed it down for me and the timing (given COVID) couldn't be better. It's not my job, but the teachers are asking tons of questions that I couldn't effectively help with (because of my learning curve). So thanks for your timely emergency offering of it. Not only will I be able to use Google and other platforms, but I'll be able to continue to help my friends- and now hopefully I can be a quicker study to Google classroom and be able to give relevant and useful feedback. I don't charge for my services to my friends and neighbors of course- I just want them to be able to do their thing without the stress. So I should add...Thank you for providing this course at no cost. Not sure who to credit with that but between you and AWC you worked it out for a rural area to bone up on IT and set a good example for everyone to follow.

The course covers a range of essential topics, including computer hardware, operating systems, networking, security, and more.

One of the most interesting things about the course is its focus on real-world scenarios and hands-on activities. This approach helps learners understand the material more deeply and prepares them for the challenges they will face on the job.

The course also includes modules on communication skills, which is a critical aspect of technical support. Learners will learn how to effectively communicate with customers, understand their needs, and provide solutions to their problems.

Throughout the course, learners will be challenged to put their knowledge into practice through interactive exercises and quizzes. This approach helps reinforce their understanding of the material and provides immediate feedback on their progress.

For those looking to start a career in technical support, the Technical Support Fundamentals course provides a solid foundation of knowledge and experience. The curriculum is well-structured and covers all the essential topics, and the hands-on approach ensures that learners will be prepared for the challenges they will face in the real world.

In conclusion, the Technical Support Fundamentals course offered by Google is an excellent opportunity for individuals looking to start a career in technical support or enhance their existing skills. The comprehensive curriculum, hands-on approach, and focus on real-world scenarios make this course an excellent investment in one's future.