The "Technical Support Fundamentals" course offers a solid introduction to IT support, covering essential concepts like hardware, software, and troubleshooting. It provides practical skills through hands-on exercises and real-world scenarios. Key takeaways include systematic problem-solving techniques and the importance of consistency in learning. Overall, it’s an excellent foundation for anyone starting in IT support, building technical skills and confidence.

I enjoyed taking this course, the instructor videos were informative and the instructors themselves knew their material and taught it well. I liked the flexibility of the schedule and the interactive lessons and labs. If I had to say anything negative about the course it would be the spelling and grammar of the transcription of the videos, those were not proof read well. I definitely enjoyed learning this way and will take more courses like this in the future.

It was a great course most of the lesson were very straight forward which made it a great and swift learning experince. Although I wish we would've had more lessons for Binary and the commands prompts used for operating systems. Those were extremely difficult for me to learn and took a lot of outside research to understand exactly how these work and how to properly use them. Despite that I really enjoyed this course and will be continuing to the next segment.

This is a really solid introduction to computing and IT. It took the first several weeks of college to cover the same subject matter, but I was in lectures or labs 35 hours a week and had to commute. This course covered the same material in a much more convenient and cost effective way. I even learned some things which never came up in college. Overall I would suggest anybody trying to learn a bit more about the basics of computing should take this course. 

this course is best course ever, which I've seen till now, I'm a visually impaired person, but for me, this course was 99.9% accessible. I was not feeling that I’m a visually impaired person and attending this course. the in virement was like this course was only designed for visually impaired people, especially. I want to thank google 1st, then tribute to coursera, and special thanks to our university, who provided us this opportunity to dive in this world.

I would rate the course quite well. Very valuable knowledge offered In this course. I do have a little concern about some of the editing In the videos that were made to correct what the individuals in some of the videos. As well as some faulty questions (the wording) being asked In the networking part of the course. however I do believe the other courses are probably error free. Thank you for giving me the opportunity to refresh myself In the field of IT! :)

I just finished the Technical Support Fundamentals course and I can say that it was an amazing journey. From computer history to troubleshooting I learned new things, consolidate the things I've already know, and I really enjoyed the part that I've learned hardware, Put it all together also the scenarios of troubleshooting. I really enjoyed learning and it's all a big thing itself, I can't wait for the second course: The Bits And Bytes of Computer Networking

Coursera is a Great way to learn and better your future, The Technology Fundamental course is fun, knowledgeable, and expands your world of learning new things. I am into this course with zero knowledge of the IT world and yet I have completed my first course, they have a VERY AWESOME TEAM to learn from and they will all help you with any of your needs without hesitation. I am now ready to move on to my next course and I feel very confident moving forward.

I very much enjoyed learning the different content in Technical Support Fundamentals. I am taking this program in order to start yet another career at the age of 65. I can actually now see myself working in this field after completing course 1. I really have no prior experience in this field other than my own personal interactions with computers. I sincerly hope that upon completion of the program, my age will not keep me from getting a job in this field.

It was great I found this certification very helpful because I learned a lot of new things As I want to enter in IT field this was a great course for me giving me all the basic knowledge that I needed finally now I can move on for the next course and learn more new things So Google Thanks a lot my only dream is to work for an IT company like Google because I completed their course and I want to show them what I learned with this course Thanks again Google.

Hey there, Great course with great instructors. Everyone seeking information related to IT what actually the Information Technology is must join and important is complete the course. This is the course which I find interesting and completed. Great team of instructors delivering great stuffs with great knowledge. I am computer geek but one who don't know the computers a lot and having great interest in IT must enroll and complete the course. Thanks for all.

Fantastic explanations and access to easy-to-use labs for practical practice. I really like the "take notes" function as it just takes a screenshot of the video and lets me add my own notes to it, it's like super easy annotation. It gives a nice solid easy, however shallow, understanding of what goes on inside any computer. It's not really information i could regurgitate or teach to someone else yet but this course makes me feel like i could someday soon!

The course content was extremely interesting. I especially liked hearing about others' personal experiences working in the IT field. The only discouraging part for me was the Windows labs that I had technical issues completing. I found the Linux labs infinitely more user-friendly and easier to complete. Overall I have learned a tremendous amount of things in this first section and I am looking forward to completing the course over the next few months.

This was a fantastic introduction to IT. Each component of the course felt like it covered the right amount of information in an efficient manner. I had developed enough understanding by the end of each topic that I felt confident and ready to tackle the next topic. Especially with the variation between presenters and topics, I felt this course had a great flow and is easy to recommend. Most importantly, I felt excited to continue learning IT by the end!

I have gained more knowledge by learning this Technical Support Fundamental Course, Lecturers were explained clearly everything with examples, the course is fully with English Transcript so by Reading and Listing, student get more knowledge, after each section covered there is a test session and in the middle of the lessons also question popped up to get student's attention. Most Importantly I have learnt a lot and experienced by following this course.

The course was really engaging and gamified. I was able to learn things with ease. The content was well structured and on to the point. The mentors being employees of Google and learning from their experience is something that benifits all. The QwikLabs guided labs were really helpful in spinning up Virtual machines to practice on.

I will definetely recommend this course to everyone. My huge respect for Coursera and Google for brining up the initiative.

I wasn't sure this course was right for me initially but I decided to take it anyway. After learning all these interesting things about the way computers work and listening to the personal experiences of the instructors, I feel confident about pursuing a career in IT. This course has broadened my knowledge in so many different ways. I was always so eager to see what the next lesson unfolds so I completed it in a week.

Thank you Google, Thank you Coursera

I really enjoyed this Profession Google IT Support specialization which has broadened my mind and developed skils for real-time l for problem-solving and I really recommend this course to anyone who by chance my come across this course which is of high standard with well-structured course overview alongside great instructors who really makes online studying much easier as one is able to learn, understand and acquire real-time skills to solving problems.

I really enjoyed this course. Firstly the lay out and the structure of the course was excellent having the videos and the supplement reading in the same place was genius . It was good to have several presenters delivering the information, made you like you were in class meeting different people. Moreover it was good to have short videos rather and long ones, and finally I really enjoyed the video on building a computer. Thanks for this opportunity.

This is a very informative course that is broken down into the basics that an IT Support Tech would need to know in order to understand the fundamental concepts that can open the doors to a career in technology. I think the most important and helpful part of this course is how the instructors explain concepts in easier-to-understand terms, that would be generally accessible to people who do not start out with a working knowledge of computer technology.

This course is amazing has everything you need to know about IT if you want to widen your IT knowledge and how computers work and operate, defiently reccommend this course to anyone. Nails just about everything about IT and gives a in broder and in depth analysis of what computers are and taught me things i didn't know about this wonderful machine im using right now. This course has been hands down great and would give this course 10 stars if i could.

This is the first of five courses in the Google IT Support Specialization course, and so far, I'm loving it. The modules and lessons are broken down into short, manageable chunks that feel approachable. The content is simple while also covering complex subjects in a way that is easy to understand and retain. The instructors presenting the content are also very good at presenting; I found them engaging and easy to listen to, and they held my attention.

This course has took me through all the basics in the IT Support field which includes networking, beginner, software and also contains Interview experiences of many experts and they have demo for everything to make sure we learn it easily. Simply speaking this is the best course for every beginner who wants to learn about technology. SECURITY IS THE RESPONSIBILITY OF EVERY INDIVIDUAL and this course can help us to take the first step in that for sure.

It was an interesting journey. This course exposed me to the world of IT, and gingered my desire to seek more answers to some questions about IT I have long thought about. It was a very good experience for me. All the instructors, and folks who role played were so awesome and amazing. I'd like to express my thanks and appreciations for their time and hard word put in the planning, development, and the instruction of this course. It was rewarding......

Eu amei fazer esse curso, expandiu muito meu conhecimento, não fazia ideia de quase nada sobre a internet, foi a parte mais difícil pra mim e a que fiquei mais feliz e ansiosa para concluir foi um desafio e tanto. Me mostrou o quanto eu ainda não sei e isso me impulsiona a querer saber mais e mais, descobri em 2019 que quero trabalhar com TI e esse curso só me provou que é isso mesmo que quero fazer. Muito obrigada Google & Coursera pela oportunidade!