Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed to create and disseminate professional, high-quality surveys. Customer Service Surveys can be sent out to an audience in numerous ways, and the responses can be invaluable resources to business owners and managers to make important business decisions.
Create a Customer Service Survey in Microsoft Forms
Create a Customer Service Survey in Microsoft Forms
Instructor: Lindsey Dumser
Sponsored by University of Michigan
2,036 already enrolled
Learn, practice, and apply job-ready skills with expert guidance
4.8
(30 reviews)
Beginner level
Recommended experience
1.5 hours
Learn at your own pace
Hands-on learning
What you'll learn
Prepare to create your customer service survey in Microsoft Forms.
Create basic and advanced question types.
Finalize, send, and interpret the survey.
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
No downloads or installation required
Only available on desktop
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About this Guided Project
Learn step-by-step
In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:
Prepare to Create a Survey in Forms
Create Basic Question Types: Choice, Type, Rating, Date
Create Advanced Question Types: Ranking, Likert, Net Promoter Score
Finalize and Send the Survey
Interpret Survey Responses
Recommended experience
None
5 project images
Instructor
Instructor ratings
4.3 (6 ratings)Offered by
How you'll learn
Skill-based, hands-on learning
Practice new skills by completing job-related tasks.
Expert guidance
Follow along with pre-recorded videos from experts using a unique side-by-side interface.
No downloads or installation required
Access the tools and resources you need in a pre-configured cloud workspace.
Available only on desktop
This Guided Project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices.
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Learner reviews
4.8
30 reviews
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Showing 3 of 30
KH
5
Reviewed on Oct 28, 2024
Taught me that Microsoft Forms has to offer quickly.
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