The content in this course was not as well structured as in the first three courses in the IT support Professional Certificate

More hands on learning should be incorporated in to the courses. Providing a better skill and knowledge base for learning.

repeated questions in the graded assessment, they also do not add much value and is more just memorizing from the qwiklabs

Essay assignments are a terrible way to assess knowledge. Please consider revising the final portion of this section.

I found it difficult to follow. Too much information or maybe too little information to understand. I don't know.

Think the videos are sometimes too broad and general which is boring. Then it is not clear to answer the questions

The course is quite informative, but the presentation becomes repetitive and dull. Hard to stay concentrated!

Hours of mind-numbing videos, no hands-on learning assignments, blindsided at the end by a series of essays.

The course is mostly theoretical. I hope that the work will be more and we will learn more practically

Provided a decent introduction to administration, but was sorely lacking in practice opportunities.

it is very confusing and difficult. i really struggled comprehending the information.

I would have liked, that the qwiklabs were an essential part of the assignments!

There was a quiz in week 2 that was hard to pass. That was the only problem.

Videos too long, not enough quizzes to break them up or labs.

Very questionable attempt to skim over a lot of material.

Too broad and didn't go in depth enough.

The was not a favorite course of mine.

Difficult to comprehend for beginners

Had multiple issues with the labs!

Not well explained

Full of bugs

outdated

All of my Quikilabs do not work and I cannot finish Google IT Support and this seems like it has been an ongoing issue for years. I have paid for my monthly subscriuption and canmnot complete this certificate and I am ready to find some real education from anywhere except Courseras horrible Google courses. Extremely dissapointed and upset at this point and I assume I am not the only human feeling ripped off by these antics. My first lab consists of creating a new folder on a desktop and giving it a name. Any idiot with 1/100 brain power can figure thsi out but not Quickilabs. What a waste of my tyime and money and it seems as if there is no real help trying to figure this out. I highly recommend not taking this certificate program unless you want to waste your time and money. Enjoy!

I was really not a fan of this course at all. Most of the videos were a man sitting at a table listing definitions and acronyms, with very little dedicated to actually showing how it all relates. This is the worst way to get across the information in a field that is very hands on. The Qwiklabs were the best part, and this time around they were optional, and would frequently have nothing to do with the videos I just watched. He also said "you can read all about it in the next Supplemental Reading" so many times I don't know why the videos weren't replaced by a book. I was hoping this course would be like the last one on Operating Systems where it's very hands on examples, but it was just lectures with little practical examples.

I believe there's an opportunity for improvement in the delivery of the course material on "System Administration and IT Infrastructure Services". While the courses are informative, I feel that the lack of animation and hands-on demonstrations can make it challenging for some learners to understand the concepts. I suggest incorporating more visual aids, such as animated videos, to enhance the learning experience. By simplifying the content and presenting it in a more engaging way, learners can better grasp the key concepts and apply them in real-world scenarios. This approach has the potential to make computer science more accessible to a wider audience, and I hope to see more courses utilize these techniques in the future.