i got motivated with all HR or technicians and slowly without any disappointments', i had learn easy way of technical support skill , i have to thank full to all teaching staff and supporting staff in coursera .org . thank you alll , thank you for every thing in teaching

It's a great place to start whether you've learned some by on the job training or are starting from scratch. I started with learning some of this on the job but taking this course really helped me fill in the gaps in my knowledge. Cannot wait to get into the next course!

I think this would be a great start for my carrer in IT. Learnt a lot of new things that I don't know and all the instructors made all concepts so easy to understand. This is a very great experience for me and I hope it will be, for those who take up this course as well.

I was really excited about this course. Finally I have completed this course! I enjoyed this course very much. I learned many things from this course. Thanks a lot to Google for prepare this well designed course. Thanks to Coursera for create a amazing learning platform.

Excelente en todos los sentidos, considero que los ejercicios y practicas también deberían tener traducción para hacer mas fácil la comprensión de los estudiantes que no manejan el idioma a plenitud. Todo el contenido esta estructurado perfectamente y es super didáctico.

It was very nice that at this time in my life (46 years old), very old for the world of IT, I was able to learn the basis of IT from people that most of them could be have my age. Very informative and easy to digest even topics that seemed hard to grasp at the beginning.

Course is awesome and easy to understand. I had issues in the labs always. Getting connecting to the labs takes 1-2 hours and assignment will be less than 15 min. It really takes up the huge amount of time when a person is a full time working with other house hold duties

This is a wonderful course for everyone. It is simple to understand, easy to navigate and perfectly digestible for all those who desire to do the aforementioned. Thank you for putting this course together and I thoroughly look forward to continuing this learning process.

Detailed and explicit about what it teaches and where it needs to be. It is also consciously succinct where the information is not yet relevant or needed. The information is clear, and the people delivering this information are, professional, genuine, and nice about it.

I really like the pace and the content materials presented for this initial course. I love the learning aspect and the way that the curriculum was built, it makes more sense and very easy to understand. I look forward to expanding my knowledge and finishing the course!

Amazing course with a lot of really great instructors! The content and context is truly tech support fundamentals and is a great starting point for anyone that wants to get into the tech industry. Thank you both Google and Coursera for making this opportunity available!

I believe that this course made it as easy as possible for me to understand how computers actually operate and perform computations in their own language and how I can actually interact with them and perform basic fixes when they fail to operate as we desire them to do.

Hello, I am also Ashour, a trainee, and I study at Google from Egypt. I think that this or this educational path was for those who were good and for an hour in developing skills in the field of information technology, especially the technical support section. Thank you.

Absolutely a great experience learning the fundamentals of IT and also having awesome instructors who gave great presentations on each topic. I'm ready to keep thriving and learning more about the tech world to advance my career. Thank you for an awesome course Google!

it was very fun learning everything about IT such as hardware, operating systems, networks, software, troubleshooting with coursers. Thank you for the tutors who explained and various quizzes that made me understand more and understand more deeply the material presented

Such a great course to get into IT, I really loved the enthusiasm of the instructors, the quality of the material an everything about it. I was already quite familiarized with IT, but I think that for a complete begineer, it may be difficult to understand every concept.

I would like to thanks all those involved in this course and that made it possible and also affordable for lots of people who want to join in the IT field. Many thanks to our teachers, instructors and mentors, to the Coursera and to all the Team Google. Cheers everyone!

I really enjoyed the course the videos were short and to the point, I did like the animations and visual teachings those helped me. I would recommend for the labs perhaps a video about the process or more clear instructions, other than that I really enjoyed this course!

Muito bom o curso. Altamente explicativo, de fácil aprendizagem e com conteúdo muito bem elaborado.

Resumo muito importante para temas e tópico importantes e tão abrangentes com qualidade e mantendo a essencial do contexto.

Parabéns pelo curso e grato pela oportunidade.

I find it great that google has implemented a series of course to help people enter IT world. 4 year college degrees have become out of reach for a fair amount of people and it has created a divide. This is definitely something anybody would be able to access and learn.

This course is very informative. It actually teaches you concept of computer, the operation and its evolution from the scratch. The course offering is well laid out and interesting, you just will want to read the next slide. I look forward to completing the next module!

Este curso me gusto mucho, ya que se hizo parte, de soporte tanto escrito como en ejercicios prácticos y es lo que me gusta mas. aparte de hacer un mejor panorama de como solucionar un problema o mejor dicho como llegar a darle al cliente una solución adecuada y rápida.

Very good quality and nice the i can go at my own pace. very interesting and well made videos and tutorials, even though sometimes the remote access assignments required me to use CTRL+ALT+DEL, to go back and forth between the test and the directions, but overall great.

Friendly introduction onto a breath aspect of IT. But I feel there's a need to make self readings or research to understand the topics better, at the level I'm comfortable with cause the readings given can be quite a jump (in terms of knowledge level) from the videos :)

Awesome.I learned so much from this course. I think everyone should do this IT Support Certificate course. in this course all the contents covered by google employees and also they shared some ideas to know everyone who wants to be a better employee for an organisation.