I recently had the opportunity to take the Introduction to Customer Service course, and I found it to be a very valuable experience. The course covered a wide range of topics, including communication skills, problem-solving, and conflict resolution. I was particularly impressed with the focus on empathy and understanding the customer's perspective. This course allowed me to strengthen the skills that I already have and the opportunity to improve on the things that I learned. Overall, I highly recommend the Introduction to Customer Service course to anyone who wants to improve their customer service skills. It is a well-designed and informative course that is taught by experienced professionals.

That was a great course, learnt a lot. Thank you Coursera for this opportunity.

Very informative and gave good information for the customer service life.

I thoroughly enjoyed the course . Especially the simulations and quiz

После изучения материалов по решению проблем в сфере обслуживания клиентов, я пришел к выводу, что некоторые концепции требуют дополнительной практики. Например, навыки активного слушания и эмпатии в общении с клиентами – это то, что необходимо отрабатывать постоянно. Эффективное выявление потребностей клиентов и умение работать с возражениями также являются ключевыми аспектами, которые требуют практики. Что касается сильных сторон, я чувствую себя уверенно в использовании различных техник для разрешения конфликтных ситуаций. Особенно важным для меня является подход к поиску компромиссов и нахождению взаимопонимания между клиентом и компанией, что позволяет минимизировать негативные последствия и улучшить клиентский опыт. Будет интересно услышать мнения одногруппников по этим вопросам!

I've found what I was looking for in Coursera, I'm so excited about the possibilities and opportunities as I complete my selected courses that will advance my career and knowledge base. . Without going into debt.

I'm so grateful, I found this program. Love it.

I learn a lot, while I interacted with customer service agent before, it was different to be on the other side. I dont know how helpfull the course is going to be in my journey but we will see.

Excelente Curso para los representantes de atención al cliente, todo muy explicado, ejemplos claros de la vida real.

The instructers kept me engaged and I enjoyed every section of this course and learnt a lot.

Great course I love and respect people and customers

Susheel Erramilli

Great course to start your customer rep experience. I learnt a lot.

Great way for 50+ workers to get career retraining

This series is courses was very informative.

very informatrive and real case scenarios

Excellent course that I would recommend

powerful course. Coursera is great.

It was an awesome experience

dont miss this ,trust me

enjoyed it all through

I love the experience.

i enjoyed the course

Easy to understand

very good course

really educative

Well structured