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Learner Reviews & Feedback for Lead Management in Salesforce by Salesforce

4.7
stars
315 ratings

About the Course

The second course in the Salesforce Sales Operations Professional Certificate, Lead Management in Salesforce, is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, and how to use tools in Salesforce to manage leads in a real world business setting. This second course will give you a foundational understanding of how to help sales and marketing teams optimize the lead management process. Specifically, this course shows how a sales operations specialist would support a marketing associate and sales development representative to make the lead management more effective and efficient. You will learn the basics of data management, how to upload lead data into Salesforce, and then how to effectively train team members to manage leads using the different tools available in the Salesforce Sales Cloud. These are crucial skills for anyone interested in entry level sales jobs. For this course, it is recommended (but not required) that you have some background knowledge of sales and CRM, as well as an understanding of the basics of Salesforce platform navigation. If you're a total beginner with these concepts, you can still be successful in this course — however, it might require some additional work on your part. By enrolling in this course, you are taking the next step to kickstarting your career in Salesforce. Congratulations on continuing this exciting journey!...

Top reviews

FI

Feb 23, 2022

This is a good course that teaches you how to efficient use salesforce application and also teaches you everything you need to know about the act of selling. This is a wonderful course

AA

Apr 7, 2022

Instructions were clear and creating a portfolio is really a briliiant idea to present your skills and what you've learned. I highly recommend especially to marketing professionals.

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51 - 64 of 64 Reviews for Lead Management in Salesforce

By Zubin B

•

Jun 5, 2021

This was a very good learning experience. I learned about various things like roles and responsibilities of marketing associates and SDrs and how Salesforce can help them. I also learned about how can SDRs handoff prospects to Account Executives in Salesforce. I learned about various lead management tools. I am giving four stars because of Independent project part B. This project is not designed properly. The criterias of the first task of this project are so weird like in filter select manager and when I did it no results were shown which lead to non completion of project.

By Dalton E

•

Dec 23, 2022

I liked this course. It taught a lot of functions in SalesForce that would be valuable for this position. A few hiccups with outdated functions, such as notes, but other than that, great!

By Honesty M

•

Nov 22, 2023

This was great. The only issue I could not get last was the videos not loading during some of the activities.

By Darcilla Y

•

Mar 31, 2022

I think it would be nice if there were more videos just to reduce the readings.

By Aidan P

•

Nov 21, 2022

a good introduction to the basic concepts of Salesforce

By ZOUZOU K F R

•

Oct 4, 2021

MERCI

By Débora G

•

Sep 8, 2023

The badge bug was so irritating

By Monika G

•

Jan 23, 2024

should be more interactive

By Renata

•

May 21, 2023

I find this course content is so shallow, and it repeats ad nauseam how Salesforce is effective to use in the workforce and in the Sales Processes, without learning too much meaningful information in the end. I'm sorry, but this course is just a waste of time.

By Valérie H

•

Nov 19, 2022

I wish we had to deal with practical exercices. It find it boring to watch all the demos...

By jose g

•

Oct 12, 2021

100% Informative on Salesforce on techniques for SDI's.

By david c

•

Sep 14, 2023

Course is full of broken links, and despite completing challenges, i am having issues getting badges verified to move on...

By Lee P K

•

Apr 30, 2022

Too much toggling between coursera and salesforce trailhead environment.

Will not recommend this course.

By Philip S

•

Jul 15, 2022

It's an ad for Salesforce, nothing useful here.