Excellent course, both for total beginners in the IT field and as a good refresher for those already on this path. I have learn a lot of useful skills I can apply at my current job and probably on any future endeavor.

This course is presented well. Moreover, I felt that I learned so much more than I had in my college's Linux course. She, Cindy, is really good at explaining how the commands could apply in a desktop support position.

I never knew anything about linux and too small in windows operating system but after completing this am confidence to approach any system failures that occur in computing. Thank you google for making me a power user

I went into this thinking a "power user" was someone able to navigate thru websites and search engines like a pro... Now I truly understand the concept and have a new appreciation for Windows and LINUX based systems.

A lot of information that’s well taught but difficult to take all in. The labs are more difficult. Week 6 labs were extremey hard and I thought I would fail. I just kept retaking the labs and managed to pass with 80%

Through the lessons and with the help on the virtual lab(s), I have learnt new things and also practised new skills. I feel somewhat confident about my new knowledge but I'd love to humbly learn and practice more.

It was awesome course, but 4th week of assignment , I couldn't complete because my internet was down when completing my assignment. so now when ever i am trying again ,getting message quota was done . i am helpless

I like this course but the last part of week 6 assessment in Linux tough haha because it is use command line but In windows, easy for me to navigate and find the problems. Anyways, everything worked great as usuall.

Great course! But some of the parts are a bit buggy, so make sure to check the forums if you cannot figure out what to do! IT Support is about finding answers, so it makes sense to work on your searching skills now!

Great Course. I would really prefer if the Instructors would delve into the instresting stuff, instead of "chec it out in the next supplemental reading"....gets old after a while.

Other than that - I am very pleased!

Great course. The multiple choice, however, should probably be graded. The qwiklabs was great, even if it was a bit buggy. The multiple choice, in contrast, force students to memorize the commands Cindy talks about.

great course, goes into a lot of content, but doesn't get too specific on any given topic. Its a great way to get high level understanding of different topics, giving you a solid foundation to build more on later.

Great course, really helped organize the various things I knew and things I did not in to a comprehensive course, tying it all together and developing a solid foundation. I do not feel as intimidated to move ahead.

Believe me this course is one of the best I have come across as it has a lot of practical aspects in it and I really liked that as it was very engaging and that helped me understand a lot of things about the topic.

this is a great course for everyone with little computer fundation,it will teach the most important and basic knowledge and skill so you can use computer smoothly and efficently.realy thanks for suplying the course

it's a good course which has deepened my curiosity to learn more about operating systems and has also improved my understanding on mainly how Linux and Windows OS operates in addition to Android and IOS.

Great !!!

I am being challenge with these course. I am hopeful that one day these will be easier for me to use. I have never worked with Linux environment so this is all new. I have used the command line but very little.

Great introduction to material. Accurately and intelligently summarizes most important skills to be learned while not feeling like its a bare bones summary (which it is, but its a great foundation to start from).

This course was excellent. Cindy is an enjoyable instructor. No filler material or fluff in any of the lessons - just wholly useful information and exercises. I'll be using Bash and PowerShell much more often now!

I have Windows experience but none with Linux, so going through the scenarios for both was awesome as it refreshed my Windows knowledge while exposing me, in context, to the corresponding Linux approaches. Kudos!

it`s been great and challenge experience from the beginning to the end, the complexity of it in each assessment, make you troubleshoot like in real scenario environment....after all is about get things done..

This is best course for the one who wanted to learn basic of OS for both Windows and Linus Users . Really appreciated the efforts the Trainer has put . I am Thankful yo Google|Coursera for this informative course

Many gaps were filled in about the Windows OS and I learned a lot about the Linux OS.

The course was well designed. Some of the Labs had connectivity issues but over a great experience!

Cindy is a great instructor.

Lots of good hands-on knowledge. I recommend using VirtualBox and setting up a virtual machine so you can follow along with both Windows and Linux. Mirroring what the instructor does in the CLI was very helpful.

This is the most important topics for the IT support specialist for manage every needy work like install, update, remove, modify the file permission as well as software from command line using windows and linux.