I enjoyed a lot specially the practical stuffy thanks to Coursera and Google for giving me this opportunity to take the first step in IT Support . I am now looking forward to complete the remaining modules to enhance my knowledge and skills and get better job.

A very solid technical and theoritcal explaination of Support from experienced and energitic instructors from Google. great starting point for the people who about it support from 0 to intermediate level. Instructors are extemly good at what they are teaching.

merci de m'avoir donner l opportuinite de participer a ce cours de standard internationnal, j'ai en effet beaucoup appris sur les fondamentaux en informatique a tous les niveau que ce soit hardware , operating system, software and users management.

Merci team.

Whao,

This is a very great course to start IT support specialist .

I learnt alot in this course and it has been helping me career wise, i have been able to manage myself and also helps my human relationship (Customer service)

All thanks to Coursera and Qwiklab.

This has been such an amazing, eye-opening experience for me at a time where I thought I had a basic fundamental knowledge of how computers worked! I can't wait to learn everything possible to be able to assist others with any and all challenges they may face!

Great course, I think this is a great way to refresh and retake knowledge that can be easily forgotten due to the sometimes repetitive task that someone can face working as IT.

I think this also is great for someone that wants to start from 0, very recommended

It's very useful! Even though I have some fundamental knowledge about IT, I can learn things from almost every minute in this course. The curriculum is very systematic and Google team made it easy enough for anyone to understand. BTW, the speakers are so nice!

Loved it! There was a LOT of information that was broken down into friendly, no pressure lectures and assignments. I appreciated the pop quizzes that were built into most of the videos. A big thank you to all that were involved in putting this series together!

This was a very informative course. I particularly appreciate the conciseness of the videos and readings. It's also simple enough for any leaner to understand regardless of background. I would recommend this course to folks looking to get into IT or up-skill.

Me encanto aprender y tener una mejor comprension de lo que significa estar capacitado para desempeñar el rol de Soporte TI, la explicacion detallada, practica y clara de cada seccion me parecio sensacional y muy provechosa! Gracias por tan valioso contenido!

Great course. I already worked in IT Support and have been dealing with IT for 20 years now, so I really didn't learn anything new, but the course is good and it's nice to have a certificate. The content quality and its presentation are top notch, seriouly.

I enjoyed working through the materials in the Technical Support Fundamentals course. Learning about the basic technical knowledge required for a career as an IT support specialist, as well as problem solving strategies and soft skills was a great experience.

All of the instructors and guests were great. While they were all reading off a teleprompter, they were easy to understand and made learning interesting. Technical ideas were presented simply and easily and the quizzes helped reinforce what was being learned.

This program is great. It was a refresher but I also learned how to build a computer. Now I can build my own. I would definitely recommend this program to anybody looking to get into IT. I actually did recommend someone. The people at Merit America are great.

This course is very useful for someone who knows nothing about IT, for those who know about IT and want to brush up about what they had earlier learnt and finally for everyone to help you prepare for interviews and dealing with users for solving their issues.

A really great course to learn the basic of IT. I would suggest this course to everyone, because in this digital age that we are living it is extremely useful to understand the fundamentals of this new world. Really well done, thanks a lot to the Google Team!

This certificate is new of its kind in that it presents a completely unique approach to introduce those who seek an IT career to the IT field and teaches you the content in a way that you don’t any prerequisites to be able to understand and grasp the content.

This course is the start. Its a base. It does not go into much detail and covers many areas. It is great for what it is. Introduce you to the materials that you will be going into greater details with down the road. It has inspired me to continue on and grow.

I am so glad that I chouse this course because I learned how the profession work carrying out when troubleshooting and handling situation. understanding problems and solving issues. thank you everyone who contributed to its course and I learned a lot from it.

A very good general introduction to computing and IT, as well as outlining the many skills that are necessary for the career. There is a lot of material to cover, and for anyone new to the profession or considering it, this is a good way to get a feel for it.

There was a lot of information that was structured in a very helpful way for learning, and I felt that all the information was relevant, and a great first step into the program. Very happy with my experience so far and excited to really get into the material.

A wholesome course that really broadened my personal understanding of the way computers work, and how the people behind the flawless execution , do it. A must learn for all those wanting to start using and understanding their computers to the fullest ability.

The Technical Support Fundamentals introduced many IT concepts in a well manner. Google's class provided a variety of places to grasp the information, including tests and quizzes to test newly learned information via Coursera. I definitely enjoyed the course.

Everything in this course was new and exciting to me. I love the short and concise videos. I especially like the "not so good" and "good" scenario videos. I can believe those two were not professional actors and they were terrific. I hope to see more of them.

Awesome learning platform. from start to finish was extremely pragmatic. I can boldly say i am a certified Technical support expert. Thank you for the privilege. I am unlocking gratitude in the societies i find myself any day, with the skills impacted in me.