Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
154,703 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

TP

Apr 12, 2021

This course was a friendly and educational start to the certificate, I will recommend this to anyone either looking to develop skills in IT or if they just want to gather more skills for personal use.

FK

Mar 9, 2018

An excellent introductory course. The all around material was well presented, the instructors are doing a great job passing on their knowledge. The weekly assignments were interesting and fun to take.

Filter by:

2526 - 2550 of 10,000 Reviews for Technical Support Fundamentals

By Sanju P

Jun 10, 2020

This course was really very helpful. From this course, I have learned the basics of IT (though I already knew some of the stuff), IT support. I'm really excited to take the next course, and learn morefrom that course.

By Dario T

Mar 19, 2020

This course has really given me the fundamentals to improve my skills in tech. I learned that I need a lot of learning to do but that I am enjoying the process. Highly recommend taking part of this course with Google.

By Shawnie S

Dec 25, 2019

This course was amazing. The way the content is taught was captivating. It kept me interested. With the personal touch added in with everyone's life stories it was motivating for me to continue on. Thank you Coursera!

By Tony J

Dec 11, 2019

Adorei o curso, bastante rico em didática e detalhes, as aulas são com uma didática bem moderna os professores são bem diretos nos assuntos. Quem está em dúvida em fazer o curso, pode fazer que é de bastante proveito.

By Explorando A

Oct 15, 2019

This first course has helped me to believe that I can become an IT Technician. I love technology, and I want to be part of the team that makes it happen for everybody every day.

In science, technology, and love I trust

By Juan W

Jul 25, 2019

This very basic foundation of IT support is a must for everyone who want to dig deeper in their IT knowledge. This course covers everything you need to know about computer even for you who is alienated with computers.

By Tim L

Jan 25, 2018

Great introduction to IT. Covers all the basics to use the course, and basic needed knowledge including how to use a computer, and basics of binary numbers. No prior knowledge in electronics needed to take this class.

By Daniel D

Oct 9, 2024

The instructors were very knowlegable and interesting. They made the technical aspects of the course easy to understand and personable. Great Job and I am looking forward to taking more courses with Coursera! Daniel

By Cubiee V

Feb 11, 2024

Thanks so much Coursera Team! I really cant express much how grateful I am finishing this course and knowing Coursera website, I feel more confident. I would definitely recommend your website to all the people I know

By Mohamed D A

Jul 26, 2023

Amazing introductory course, well structured and well presented with exercises and hands on labs. If you're looking to learn the fundamentals of computing, this is a great place to start your journey. thanks Coursera

By Chris Z

Apr 23, 2023

I have background in a lot of the topics so I felt it was too simplified but stepping back and considering this being for someone with zero prior knowledge it is a very good foundation for getting into tech subjects.

By Jason L

Oct 4, 2022

The course is put together very well and concepts are explained in easy to follow / easy to understand language that is not intimidating. I've loved my experience so far and looking forward to continuing to progress.

By Latifah A

Aug 28, 2022

I am very happy to join this program and I am looking forward to the next IT Support Professional Certificate course. Thank you Google and Coursera! I learn so much about IT which make me interested in the IT world:)

By Joseph A K

May 27, 2022

It's too good. Well since it is fundamentals, I wouldn't say anything but best part for me is the cuustomer service,

I wish coursera and Google can make a course on customer service full package.

Thank you this course.

By Marilyn L

Jan 22, 2022

I am an avid learner and love to solve problems. The instructors were very informative. Although the remote desktop / qwiklabs was challenging, my curiousity grew emmensly just wanting to go further. Thanks Google!

By Jesse

Jan 17, 2022

A great foundation to get yourself in the know of the basics. Relatable and interesting enough to make me want to pursue further courses in the Google IT Support Professional Certificate. Thanks very much Coursera :)

By paccy u

Aug 12, 2021

What an amazing course!!

I am currently an IT guy but I really enjoyed the course as if It was the first time for me to

hear about everything.

The facilitators are amazing, and cool which is important to us as learners

By Jakub K

Jun 30, 2021

One of the best overview of IT fundamentals out there. Well made in concise manner from bottom up. Very enjoyable history of computer development. Seldom little mistakes proving that even Google guys are just humans.

By Louis S A

May 23, 2021

I'm really happy to complete Technical Support Fundamentals on Coursera.

Thanks for all news skills that I've learned.

Will move forward with my first Certificate and more again.

It was a great experience for my future.

By Nicholas C

Feb 17, 2021

This is good learning experience for those starting out in IT or trying gain more learning experience in computers. The course helped introduced me to assembling a computer and using virtual machine for the Qwiklabs.

By Biswadeep B

Jan 18, 2021

This is probably the best introductory online course that I've ever taken. The teachers explained everything in a lucid manner and I sailed through without any issues. Looking forward to completing the entire course!

By Playful S

Oct 5, 2020

This is a very good course. I didn't know anything about computers. Now I know the basics. Education is power, and I am ready to take what I've learned to the next level. I can't wait to start working with computers.

By Efraim I

Aug 10, 2020

Awesome content, I have been making tutorial across some other platforms as Udemy, and you guys are above the top. Perfect explanations, user interactivity, and the labs are something special. Thanks for this chance.

By Raina D s

Jul 21, 2020

It was very awesome to learn from google employees and learn their interest and passion that they developed from their childhood. All the trainers and people who shared their experience were amazing and inspired me.

By Miguel G P

Jun 23, 2020

Excelente curso. Te enseña muchas cosas necesarias para iniciar tu carrera como IT support y aunque no apliques a un trabajo como tal, lo que vas aprender te ayudara a entender mejor el mundo de la tecnologia actual.