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  • Università di Napoli Federico II

    Skills you'll gain: NoSQL, Control Systems, Apache Hadoop, Apache Hive, Big Data, Machine Controls, Simulation and Simulation Software, Model Based Systems Engineering, Database Systems, Artificial Intelligence, Data Architecture, Data Infrastructure, Mechanical Engineering, Artificial Intelligence and Machine Learning (AI/ML), Computer Vision, Systems Architecture, Simulations, Global Positioning Systems, Business Intelligence, Robotics

  • Skills you'll gain: Application Deployment, Android Studio, Android Development, Android (Operating System), Mobile Development, System Software, Software Installation, Application Development, Embedded Systems, Systems Architecture, Software Testing, Application Frameworks, Software Architecture, User Interface (UI) Design

  • Skills you'll gain: Engineering Drawings, Mechanical Drawings, Structural Analysis, Design Specifications, Hydraulics, Mechanical Design, Petroleum Industry, Building Codes, Technical Drawing, Process Flow Diagrams, Civil Engineering, Construction Management, Oil and Gas, Construction, Engineering Analysis, Engineering Calculations, Mechanical Engineering, Chemical Engineering, Process Analysis, Process Engineering

  • Skills you'll gain: Manufacturing and Production, Sustainable Technologies, Strategic Planning, Innovation, Technology Strategies

  • Skills you'll gain: Product Lifecycle Management, Prompt Engineering Tools, Sustainable Design, Sustainable Engineering, Digital Transformation, Customer experience improvement, Project Planning, Business Acumen, Electronic Hardware, Electronic Systems, Engineering Design Process, Project Management, Internet Of Things, Collaboration, Artificial Intelligence, Business Communication, Teamwork, Risk Management, Leadership, Generative AI

  • Skills you'll gain: Active Listening, Customer Service, Client Support, Customer Retention, Customer and Client Support, Customer Support, Empathy, Surveys, Customer experience improvement, Non-Verbal Communication, Market Research, Survey Creation, Brand Loyalty, Verbal Communication Skills, Customer Relationship Building, Customer Inquiries, Emotional Intelligence, Communication Strategies, Professional Development, Competitive Analysis

What brings you to Coursera today?

  • Skills you'll gain: Customer Service, Greeting Customers, Customer Inquiries, Workflow Management, Sales Strategy, Selling Techniques, Client Services, Customer experience strategy (CX), General Sales Practices, Customer Support, Customer and Client Support, Client Support, Customer Advocacy, Customer experience improvement, Interpersonal Communications, Leadership, Sales Support, Verbal Communication Skills, Customer Communications Management, Communication

  • Skills you'll gain: Service Improvement, Business Process Automation, Quality Improvement, AI Enablement, AI Integrations, Accident Prevention, Continuous Improvement Process, Case Studies, Automation, Workflow Management, Risk Mitigation, Continuous Monitoring, Operations

  • Skills you'll gain: Computer Aided Three-Dimensional Interactive Application (CATIA), Drafting and Engineering Design, Mechanical Design, Engineering Drawings, Issue Tracking, Technical Drawing, 3D Modeling, Computer-Aided Design, Mechanical Drawings, Assembly Drawing, Collaborative Software, Document Management, Mechanical Engineering, Product Lifecycle Management, Product Family Engineering, Microsoft Office, Workflow Management, Shared Media, Driving engagement, Design Software

  • Skills you'll gain: Oil and Gas, Hazard Analysis, Safety Standards, Environmental Resource Management, Energy and Utilities, Safety Assurance, Safety Training, Environmental Regulations, Environment and Resource Management, Petroleum Industry, Environment Health And Safety, Environmental Science, Environmental Engineering, Environmental Engineering and Restoration, Plant Operations and Management, Waste Minimization, Fire And Life Safety, Chemical Engineering, Risk Analysis, Natural Resource Management

  • Dubai College of Tourism

    Skills you'll gain: Upselling, Guest Relations, Closing (Sales), Cross Selling, Selling Techniques, Consultative Selling, General Sales Practices, Personalized Service, Hospitality Services, Customer experience improvement, Cultural Sensitivity, Customer Relationship Building, Hospitality, Needs Assessment, Communication Strategies, Business Ethics

  • Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Guest Relations, Hospitality Services, Hospitality and Food Services, Hospitality, Professionalism, Teamwork, Coordination, Customer experience improvement, Collaboration, Communication Strategies, Communication, Empathy, Active Listening