- De-escalation Techniques
- Emotional Intelligence
- Problem Solving
- Strategic Communication
- Leadership
- Mediation
- Negotiation
- Cooperation
- Communication Strategies
- Interpersonal Communications
- Verbal Communication Skills
- Conflict Management
Conflict Resolution Skills
Completed by Andrea Derry
March 9, 2022
4 hours (approximately)
Andrea Derry's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
