- Strategic Communication
- Emotional Intelligence
- De-escalation Techniques
- Interpersonal Communications
- Problem Solving
- Conflict Management
- Cooperation
- Negotiation
- Verbal Communication Skills
- Leadership
- Communication Strategies
- Mediation
Conflict Resolution Skills
Completed by Andrea Derry
March 9, 2022
4 hours (approximately)
Andrea Derry's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
