- AI Personalization
- Customer Service
- Restaurant Operation
- Hotels and Accommodations
- Hospitality
- Customer experience strategy (CX)
- Innovation
- Digital Transformation
- Cultural Sensitivity
- Service Management
- Hospitality Management
- Corporate Sustainability
Introduction to Hospitality Management in the 21st Century
Completed by Michele Alexander
April 8, 2024
10 hours (approximately)
Michele Alexander's account is verified. Coursera certifies their successful completion of Introduction to Hospitality Management in the 21st Century
What you will learn
Identify key historical developments that have shaped the evolution of the hospitality industry.
Recognize the fundamental principles and core concepts of hospitality management in the 21st century.
Analyze current challenges and opportunities in the hospitality sector and project strategic solutions.
Anticipate future trends and innovations that are likely to impact hospitality management.
Skills you will gain
