- Brand Loyalty
- Marketing Strategies
- Customer Analysis
- Service Improvement
- Customer experience improvement
- Customer Service
- Customer Engagement
- Consumer Behaviour
- User Feedback
- Loyalty Programs
- Customer Retention
- Personalized Service
Improving Customer Retention
Completed by Volodymyr Kvasnitskyi
April 15, 2025
2 hours (approximately)
Volodymyr Kvasnitskyi's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
