Improving Customer Retention
Completed by Volodymyr Kvasnitskyi
April 15, 2025
2 hours (approximately)
Volodymyr Kvasnitskyi's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Retention
- Category: Consumer Behaviour
- Category: Brand Loyalty
- Category: Customer Analysis
- Category: Customer Relationship Management
- Category: Marketing Strategies
- Category: Customer Relationship Building
- Category: Customer Advocacy
- Category: Customer Service
- Category: User Feedback
- Category: Customer experience improvement
- Category: Service Improvement
