Improving Customer Retention
Completed by Volodymyr Kvasnitskyi
April 15, 2025
2 hours (approximately)
Volodymyr Kvasnitskyi's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Brand Loyalty
- Category: Customer Retention
- Category: Marketing Strategies
- Category: Marketing Strategy and Techniques
- Category: Customer experience improvement
- Category: Customer Engagement
- Category: Customer Relationship Building
- Category: Service Improvement
- Category: Customer Advocacy
- Category: Loyalty Programs
- Category: Customer Relationship Management
- Category: User Feedback
