- User Feedback
- Personalized Service
- Customer experience improvement
- Customer Engagement
- Brand Loyalty
- Consumer Behaviour
- Service Improvement
- Customer Service
- Loyalty Programs
- Marketing Strategies
- Customer Retention
- Customer Relationship Management
Improving Customer Retention
Completed by Volodymyr Kvasnitskyi
April 15, 2025
2 hours (approximately)
Volodymyr Kvasnitskyi's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
