- Customer Relationship Building
- Customer Complaint Resolution
- De-escalation Techniques
- Inbound Calls
- Conflict Management
- Problem Solving
- Call Center Experience
- Professionalism
- Outbound Calls
- Interviewing Skills
- Communication
Preparing for Your Call Center Customer Service Role
Completed by Junaid Khan
November 6, 2023
3 hours (approximately)
Junaid Khan's account is verified. Coursera certifies their successful completion of Preparing for Your Call Center Customer Service Role
Skills you will gain
