- Inbound Calls
- Customer Service
- Professionalism
- Call Center Experience
- Conflict Management
- Customer Support
- Problem Solving
- Customer Relationship Building
- Outbound Calls
- Communication
- De-escalation Techniques
Preparing for Your Call Center Customer Service Role
Completed by Junaid Khan
November 6, 2023
3 hours (approximately)
Junaid Khan's account is verified. Coursera certifies their successful completion of Preparing for Your Call Center Customer Service Role
Skills you will gain
