- Communication
- Customer Support
- Inbound Calls
- Call Center Experience
- Professionalism
- Customer Relationship Building
- Outbound Calls
- Interviewing Skills
- Conflict Management
- De-escalation Techniques
- Customer Service
Preparing for Your Call Center Customer Service Role
Completed by Davide Acri
July 17, 2025
3 hours (approximately)
Davide Acri's account is verified. Coursera certifies their successful completion of Preparing for Your Call Center Customer Service Role
Skills you will gain
