- De-escalation Techniques
- Mediation
- Leadership
- Emotional Intelligence
- Strategic Communication
- Conflict Management
- Problem Solving
- Cooperation
- Negotiation
- Communication Strategies
- Interpersonal Communications
- Verbal Communication Skills
Conflict Resolution Skills
Completed by DO NGOC YEN THU
March 9, 2021
4 hours (approximately)
DO NGOC YEN THU's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
