- Information Technology Infrastructure Library
- Continuous Improvement Process
- Governance
- Service Management
- IT Service Management
- Service Design
- Supplier Management
- Agile Methodology
- Service Level
- Customer experience improvement
- DevOps
- Innovation
Gerenciamento de Serviços de TI
Completed by JOÃO FABIO DE SOUZA JUNIOR
August 1, 2022
30 hours (approximately)
JOÃO FABIO DE SOUZA JUNIOR's account is verified. Coursera certifies their successful completion of Gerenciamento de Serviços de TI
Skills you will gain
