- Customer Communications Management
- Technical Support
- Active Listening
- Insurance and Warranty Claims Processing
- Customer Service
- Company, Product, and Service Knowledge
- Problem Solving
- Technical Communication
- Product Knowledge
- Hardware Troubleshooting
- Communication
Samsung Customer Care Essentials
Completed by Laith Abushanab
November 12, 2024
6 hours (approximately)
Laith Abushanab's account is verified. Coursera certifies their successful completion of Samsung Customer Care Essentials
What you will learn
This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.
We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.
Skills you will gain
