- Problem Solving
- Insurance and Warranty Claims Processing
- Active Listening
- Communication
- Company, Product, and Service Knowledge
- Technical Communication
- Hardware Troubleshooting
- Product Knowledge
- Technical Support
- Customer Service
- Customer Communications Management
Samsung Customer Care Essentials
Completed by Laith Abushanab
November 12, 2024
6 hours (approximately)
Laith Abushanab's account is verified. Coursera certifies their successful completion of Samsung Customer Care Essentials
What you will learn
This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.
We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.
Skills you will gain
