- De-escalation Techniques
- Mediation
- Conflict Management
- Verbal Communication Skills
- Strategic Communication
- Leadership
- Communication Strategies
- Cooperation
- Negotiation
- Problem Solving
- Interpersonal Communications
- Emotional Intelligence
Conflict Resolution Skills
Completed by Armen S. Concordo
May 30, 2022
4 hours (approximately)
Armen S. Concordo's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
