- Verbal Communication Skills
- Interpersonal Communications
- Strategic Communication
- Mediation
- Communication Strategies
- Leadership
- Cooperation
- Conflict Management
- Negotiation
- Problem Solving
- Emotional Intelligence
- De-escalation Techniques
Conflict Resolution Skills
Completed by MARIANA PERIN MITUISHI
January 18, 2021
4 hours (approximately)
MARIANA PERIN MITUISHI 's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
