Social Listening
Completed by KALAIVANAN KANDASWAMY
March 3, 2026
1 hours (approximately)
KALAIVANAN KANDASWAMY's account is verified. Coursera certifies their successful completion of Social Listening
What you will learn
Describe the role of social listening in customer engagement
List various social listening tools and their uses
Develop effective social listening strategies
Apply social listening strategies to real-world scenarios
Skills you will gain
- Category: Strategic Decision-Making
- Category: Business Strategy
- Category: Market Trend
- Category: Analytical Skills
- Category: Strategic Thinking
- Category: Business Strategies
- Category: Customer Engagement
- Category: Web Presence
- Category: Social Media
- Category: Business
- Category: Social Media Analytics
