- Communication Strategies
- Mediation
- Leadership
- Negotiation
- Cooperation
- Conflict Management
- Emotional Intelligence
- Problem Solving
- De-escalation Techniques
- Interpersonal Communications
- Strategic Communication
- Verbal Communication Skills
Conflict Resolution Skills
Completed by Joana Matos
March 14, 2019
4 hours (approximately)
Joana Matos's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
