- Verbal Communication Skills
- Leadership
- De-escalation Techniques
- Problem Solving
- Strategic Communication
- Mediation
- Interpersonal Communications
- Conflict Management
- Cooperation
- Communication Strategies
- Negotiation
- Emotional Intelligence
Conflict Resolution Skills
Completed by Joana Matos
March 14, 2019
4 hours (approximately)
Joana Matos's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
